An unattended High Wycombe clean needs explicit authority for entry, alarms, pets and handover; a key or lockbox code alone does not authorise extra rooms or tasks.
The participant or authorised contact records the date, address, included rooms and permission for the cleaner to enter without someone home. A neighbour or another resident cannot expand the scope casually.
No-response and cancellation steps are agreed.
Keys, lockbox codes, fobs and alarm instructions are handled through the approved process. They are not copied, shared in casual messages or labelled with a full address.
Access is returned or secured immediately after use.
The household explains where pets, other residents or visitors may be. The cleaner does not open a door or gate that could release an animal or enter a room excluded from the booking.
An unexpected person or animal triggers contact before work continues.
The handover records arrival, departure, completed rooms and anything blocked by access or household conditions. It does not include unnecessary photographs of private belongings.
Images are taken only with permission and a service need.
The cleaner follows the recorded lock, alarm, gate and key-return sequence, then confirms completion through the chosen contact method. They do not improvise a hiding place for access items.
Any security concern is reported immediately.
Weekly cleaning can help where essential rooms become difficult within a few days. Fortnightly is a common regular arrangement. Monthly cleaning works where everyday tasks are covered and the participant needs help with bathrooms, floors or heavier domestic work.
The booked time and frequency are confirmed in writing. Changes to the household or support routine can be reviewed before a later visit.
A deep clean may add tracks, skirtings, the oven interior, rangehood filters or inside cupboards by agreement. One-off cleaning covers a defined domestic need, while vacate cleaning is an end-of-tenancy service. Each receives a written scope rather than being assumed inside a regular clean.
One-off, deep and vacate cleaning are not automatically funded by the NDIS. The participant’s disability-related need and approved supports determine whether domestic work can be claimed.
Washing, drying, folding, putting away and changing the bed can be included. The quote records the stages required, where clean items belong and what should happen if a cycle will not finish within the booked visit.
Domestic cleaning may be funded when disability affects the participant’s ability to maintain the home and assistance with household tasks is included in the approved plan. A service preference or household circumstance does not create automatic funding.
Smurfettes Cleaning Service is a Registered NDIS Provider, registration number 4053371406. A plan manager, support coordinator or NDIA contact confirms whether the support fits the plan. We document the domestic tasks and invoice the work delivered.
In a shared household, participant funding relates to the participant’s disability-related needs. The scope separates participant areas, shared areas and ordinary work belonging to other residents.
Self-managed participants arrange the service directly and receive the invoice. Plan-managed participants provide the manager’s billing details. NDIA-managed participants use a registered provider, and Smurfettes is registered.
We record rooms, priorities, products, access, communication and the service boundary described above. The participant chooses what can move, what must stay in place and how the completed visit should be handed over.
You receive a written quote before work starts. Cleaner availability for the High Wycombe address is confirmed on enquiry.
Smurfettes also provides NDIS cleaning in Beldon, Connolly, Craigie, Currambine, Duncraig, Edgewater, Greenwood, Heathridge, Hillarys, Ocean Reef, Padbury, Sorrento, Woodvale, Carine, Gwelup.
For the wider service, see our Perth NDIS cleaning page.
Yes, when written authority, access and handover steps are agreed.
No. Access details are limited to authorised service use.
Not unless the participant has authorised that person to change the scope.
The cleaner follows the recorded lock, alarm and key-return sequence.
Call 1300 525 336 or email info@smurfettescleaningservice.net. Tell us who authorises entry, how access is provided, where pets will be and how departure should be confirmed. We will record the scope and confirm cleaner availability for High Wycombe.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
