NDIA-Managed NDIS Cleaning: Household Tasks Guide

If your NDIS funding is NDIA-managed, you can ask Smurfettes for a written quote for household cleaning. Before booking, check two separate things: whether the cleaning is an NDIS support under your plan and whether the provider meets the rules for NDIA-managed funding. A quote does not decide funding or confirm an appointment.

Check the provider and your plan

NDIA-managed supports must be delivered by a registered NDIS provider. Smurfettes Service Pty Ltd is registered for Household Tasks on the NDIS Commission register. Registration does not mean every cleaning task is funded for every participant. Check the proposed tasks against your plan and ask your my NDIS contact or authorised support coordinator if you are unsure. Confirm any my-provider steps needed for your arrangement before work is agreed.

Put three things side by side

• Your plan: check how the funding is managed, the relevant support and how the proposed cleaning relates to your disability support needs. Ask your authorised funding contact when that is unclear.
• Your cleaning request: list the address, rooms, tasks, preferred frequency, access needs and any areas or belongings to leave alone. Keep repairs or specialist work separate.
• The written quote: check the provider’s identity, agreed tasks, rate, estimated time, possible extra charges, cancellation terms and invoicing arrangement. Ask for clarification before accepting a vague or different description.

These checks serve different purposes. A cleaning request helps us price the work, but does not approve NDIS funding. A quote does not guarantee that a claim will be paid.

Describe the household cleaning you want

Tell us the exact address and which spaces need help. You may want reachable surfaces wiped, accessible floors vacuumed or mopped, a standard bathroom or kitchen cleaned, or agreed laundry steps. Put your priorities first and mention preferred timing, products or surfaces needing care, communication preferences, access instructions and anything we should not touch. You do not need to send your full NDIS plan or unrelated medical history for an initial quote.

Keep specialist and private work separate

Heavy build-up, mould investigation, biohazards, pest treatment, restoration, repairs and high-access work may need a different service or specialist assessment. Landlord and property-maintenance duties are not made into household-cleaning supports by including them in a quote. The NDIS excludes exit cleaning that is a direct cost of meeting a tenancy agreement. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask your authorised funding contact to check them against your plan before booking. Ask for separate descriptions and prices where a request includes different kinds of work.

Check your my-provider arrangement

The NDIA asks participants with NDIA-managed funding to record their chosen providers as my providers. You or your nominee can discuss adding, changing or removing a provider with your my NDIS contact. The NDIA may ask you to check a claim from a provider who is not recorded for your plan. A quote or service agreement does not record a provider relationship by itself; confirm the current steps for your plan.

Read the service agreement before you accept it

1. Check that the legal and trading details identify the provider you chose.
2. Make sure the rooms, tasks, frequency and exclusions match your request.
3. Check the rate, estimated time, travel or other stated costs, cancellation terms and how changes will be approved.
4. Agree who may give instructions in the home and who may approve extra work or price changes.
5. Keep a dated copy you can refer to if your plan, address or tasks change.

A service agreement should make the arrangement clear. It cannot guarantee a cleaning outcome, remaining budget, claim payment or a future appointment.

Protect private information and check the invoice

Share only the address, agreed tasks, access information, authorised contact and relevant safety or communication details needed for the visit. Keep portal passwords, payment codes, unrelated health details and other residents’ private information out of a general enquiry. Confirm a person’s authority before discussing the participant’s plan or household.

After the visit, compare the invoice with the dated agreement and work actually delivered. Check the service date, provider and participant details, task description, time or units, rate and total. Ask for a correction if a task, duration or charge was not agreed. Registered providers submit NDIA-managed claims through the provider channel; you should still check your plan spending and provider claims.

Pause when something does not match

Ask your my NDIS contact or another authorised adviser before proceeding if the plan fit, provider registration, person approving the work, price or invoicing path is unclear. Do not combine a private or specialist cost with a proposed NDIS-funded cleaning line. Keep the question and answer with your service records.

Related cleaning guides

• NDIS Cleaning in Australia introduces household-cleaning requests.
• NDIS Bathroom Cleaning Assistance helps you describe bathroom tasks.
• NDIS, DVA & Aged Care Cleaning Across Australia lists broader service and location information; it does not settle funding for this request.

Ask for a written quote

Call 1300 525 336 or email info@smurfettescleaningservice.net with the service address, ordinary household tasks, priorities and preferred way to communicate. Ask for a written scope and price. We will confirm the agreed work and an available appointment before booking; you and your authorised funding contact should confirm the plan and payment steps separately.