Find clear answers about bookings, cleaners, products, access and service policies. If your question is not covered, our team is only a call or message away.
Smurfettes Service is a cleaning business providing residential and commercial cleaning services.
The office confirms the suitable service and local availability for each address before a booking is made.
You do not need to be home if access is arranged with the office in advance. Options can include:
For your security, do not place keys, codes or access instructions in public messages.
Screening and clearance requirements can vary by cleaner and booking.
If you require a police check or NDIS worker screening clearance, tell the office before booking so Smurfettes can confirm the available options.
The product and equipment arrangements are confirmed for the service you book.
Please tell the office about allergies, sensitivities, pets and any special surface requirements before the service so the proposed arrangements can be discussed.
Please tell the office in advance if you would like the cleaner to use products or equipment that you supply, and provide any relevant instructions.
A cleaner should use only items they consider safe and suitable for the agreed task. Questions about responsibility for client-supplied items are handled under the service terms and applicable law.
Smurfettes prefers continuity for regular services, but the same cleaner cannot be guaranteed every time.
If your regular cleaner is unavailable, the office will discuss available replacement or rescheduling options with you.
The office records the cleaning tasks agreed for your service. If the current arrangement is not the right fit, you can ask for a different cleaner and discuss the available options with the office.
Please notify the office within 48 hours and provide clear photos.
Email: feedbacks@smurfettescleaningservice.net
Our Resolution Officer will contact you within five days.
Yes. Smurfettes has a minimum two-hour service engagement.
Weekly, fortnightly and monthly service frequencies may be available. The office will confirm availability for your location and preferred schedule.
A cancellation is considered short notice when the client gives less than two full business days’ notice before a scheduled service. In that situation, Smurfettes reserves the right to charge 100% of the agreed service fee.
If Smurfettes cannot attend a scheduled appointment, the office will make reasonable efforts to reschedule the service at a mutually convenient time.
A client request to reschedule within 48 hours of the appointment is also treated as a short-notice cancellation and incurs the full service fee.
If a replacement cleaner is offered during the client’s regular scheduled cleaning time and the client refuses the replacement, this is treated as a cancellation and the full service fee applies.
If the cleaner arrives and cannot access the property, this is also treated as a cancellation and the full service fee is charged.
Clients must provide a safe working environment while cleaning is in progress. Drugs, alcohol, weapons, smoking or other unsafe conditions can cause Smurfettes to refuse or suspend the service until it is safe to continue.
The scheduled service fee may still apply under the service terms if the clean cannot proceed because the working environment is unsafe.
For the safety of cleaners and pets, animals must be safely secured away from the areas being cleaned during the service.
If a cleaner cannot safely complete the service because a pet is not secured, the service may be cancelled and the full scheduled fee may apply under the service terms.
Smurfettes does not clean cat litter or pet waste.
Smurfettes is closed on public holidays. Please contact the office to discuss scheduling for an affected service.
Smurfettes has an annual festive-season shutdown. The dates vary from year to year, and affected clients are advised once the shutdown dates are confirmed.
Smurfettes Service Provides Regular and One-Off Services
• Regular House Cleaning/Office Cleaning
We know each client's cleaning needs are going to be different. We can tailor a cleaning solution for your home or you can choose our already made General Cleaning Package. Please bear in mind that sufficient time is required to provide the General Cleaning Package and the home must already be in a maintainable
condition.
General Cleaning Package
Kitchen
• Clean bench tops
• sinks, taps & handles
• stove top/cook top
• range hood & filters
• splash backs
• wipe over cupboards, drawers & pantry exterior
• wipe over personal appliances
• wipe window ledges
Bathroom & Toilets
• Clean bath
• shower recess
• vanity tops
• remove soap build up and mould
• sink, taps & handles
• clean & disinfect toilet
• clean mirrors/splash backs
• wipe over cupboards, drawers exterior
• wipe window ledges
• wipe door handle
Laundry
• Clean sink, taps, handles
• Clean bench top
• Wipe over cupboard & drawer exteriors
All Rooms
• General Tidy Up
• Dusting throughout
• Wipe window ledges
• Remove Cobwebs
• Empty tidy bins
• Vacuum floors
• Mop floors
• Deodorise entire home
Other House-Keeping duties we can assist with;
• Washing Dishes
• Putting on a load of washing and hanging it out
• Fold Clothes and put away
• Make Beds
• Change Linen
• Clean out your fridge shelving’s
• Clean inside your microwave
• Clean out cupboards, drawers and pantry and organise
• Spot clean windows only
• One-Off Services
- Vacate Cleaning
- End of Lease Cleaning
- Window Cleaning
- Carpet Cleaning
- Spring Cleaning
- Rental Inspection Cleaning
- Extra Hands Services
- Extra Services coming soon…
Send us the service, address and question, and we will guide you to the right next step.
