If you are helping an NDIS participant arrange household cleaning, start with the work they want done and the choices they want to make. A support coordinator can help compare providers and review a quote or agreement, while keeping the participant in control. A referral does not confirm funding, a booking, provider suitability or a cleaning result.

Record the participant’s choices

Date the instructions and note who supplied them. If the participant changes a preference, keep the updated instructions with the version sent to providers.

Share only the information needed

An initial cleaning enquiry does not need an entire plan, diagnostic history, portal credentials or unrelated support records. The participant can choose which relevant plan information is shared and with whom. Arrange any essential keys, codes or security details through an agreed secure channel.

Turn goals into practical household tasks

Ask what the participant wants done, what they want to continue doing themselves and what help they already receive. Their goals explain why support matters, but the quote still needs specific rooms, tasks, access and frequency. Cleaning cannot guarantee independence, health or a plan outcome.

Check funding and provider registration

Check that the proposed support relates to the participant’s disability needs, fits their plan and meets current NDIS rules. Also confirm how that funding is managed. NDIA-managed supports require registered providers. Self-managed and plan-managed participants can usually choose registered or unregistered providers for household tasks, subject to their plan and any support-specific restrictions. A plan manager must be registered. Check any applicable my provider steps before arranging payment.

Smurfettes Service Pty Ltd is registered for NDIS Household Tasks. Check the current registration of any provider being considered using the official register, not only a website heading, referral history or invoice. Registration does not establish whether an individual task is payable from a participant’s plan.

Agree what is included and what is separate

Household cleaning and laundry
Name the domestic tasks that the participant wants assessed and quoted.
Existing support
Check for work already included in SIL, another provider agreement, a household roster or another funded service. Do not duplicate that support.
Property and private responsibilities
Keep repairs, landlord work, common-property duties and damage rectification separate. Exit cleaning that is a direct cost of meeting a tenancy agreement is excluded from NDIS supports. Routine disability-related household cleaning around a move needs a separate task and plan check.
Specialist work
Mould investigation, biohazards, pest work, restoration, high access and other conditions outside routine domestic cleaning need separate assessment.

Resolve an unclear responsibility with the appropriate person before including it in a general cleaning request.

Compare quotes and help review the agreement

Ask each provider the same questions: which tasks are offered, what is excluded, whether they can accept the requested address and timing, the price and unit, separate charges, cancellation terms, changes, invoice details and complaints process. A broad service-area or workforce statement does not confirm a particular booking.

  1. Match the proposed agreement to the participant’s current instructions.
  2. Remove rooms, tasks or recurring commitments that were not requested.
  3. Check the rate, estimated quantity, separately stated costs and cancellation terms.
  4. Name the person who can approve changes that affect the cost.
  5. Confirm how the agreement can be changed or ended.
  6. Give the participant time and an accessible way to ask questions before accepting.

The agreement is between the participant and provider. Coordinator assistance should make its terms clearer, not replace the participant’s preferences.

Agree access and communication

Confirm who will provide entry, who will be present, communication preferences, relevant safety information and how keys or codes will be handled. In a shared home, identify the participant’s private areas, agreed shared areas and excluded spaces. A housemate, support worker or property contact should not add tasks or disclose participant information without authority for that purpose.

Before the visit, send the current tasks and necessary access details through the agreed channel. Afterwards, ask the participant or authorised contact whether the tasks, duration and approved changes match what happened. Keep factual notes about delivered work and any barriers, without judging the cleaner against an outcome that was never agreed.

Check the invoice and resolve questions

Compare the provider identity, participant reference, service date, task description, quantity or time, rate and total with the accepted quote and work recorded. Check that the invoice reached the correct payer. Help query broader descriptions, duplicate charges or unapproved amounts before authorising payment or a claim.

Pause the referral if consent, funding management, the task’s connection to the plan, required registration or household responsibility is unclear, or if a provider will not give a written scope. Take the particular question to the participant, their my NDIS contact, plan manager or other appropriate adviser before proceeding.

Related cleaning information

Discuss a participant-authorised referral

Call 1300 525 336 or email info@smurfettescleaningservice.net with the participant-approved details above. Ask for a dated written response setting out the proposed tasks and quote. Contact alone does not confirm funding, the agreed work or an appointment.