A Midland participant can choose phone, email, text or an authorised contact for cleaning communication, with the same method used consistently for quotes, access changes and handovers.
The participant records the format that is easiest to receive and use. The service avoids switching channels without explanation when an important booking detail is involved.
Urgent safety contact follows the agreed escalation method.
Room priorities, products, access and do-not-touch boundaries are recorded in direct task language. The participant does not need to repeatedly explain the same routine to each cleaner.
Only information necessary for the service is retained.
A nominee or support person can assist where the participant approves their role. The record states whether that person may arrange visits, change tasks, receive invoices or only help with access.
Authority for one step is not assumed for every decision.
A changed address, key process, cancellation or access issue is acknowledged through the chosen channel. Silence is not treated as confirmation of a material change.
Availability is checked for the exact booking.
The completion update states what was done and what was not completed. It can be brief, use plain language and avoid unnecessary private detail.
The participant can revise the communication preference later.
Weekly cleaning can help where essential rooms become difficult within a few days. Fortnightly is a common regular arrangement. Monthly cleaning works where everyday tasks are covered and the participant needs help with bathrooms, floors or heavier domestic work.
The booked time and frequency are confirmed in writing. Changes to the household or support routine can be reviewed before a later visit.
A deep clean may add tracks, skirtings, the oven interior, rangehood filters or inside cupboards by agreement. One-off cleaning covers a defined domestic need, while vacate cleaning is an end-of-tenancy service. Each receives a written scope rather than being assumed inside a regular clean.
One-off, deep and vacate cleaning are not automatically funded by the NDIS. The participant’s disability-related need and approved supports determine whether domestic work can be claimed.
Washing, drying, folding, putting away and changing the bed can be included. The quote records the stages required, where clean items belong and what should happen if a cycle will not finish within the booked visit.
Domestic cleaning may be funded when disability affects the participant’s ability to maintain the home and assistance with household tasks is included in the approved plan. A service preference or household circumstance does not create automatic funding.
Smurfettes Cleaning Service is a Registered NDIS Provider, registration number 4053371406. A plan manager, support coordinator or NDIA contact confirms whether the support fits the plan. We document the domestic tasks and invoice the work delivered.
In a shared household, participant funding relates to the participant’s disability-related needs. The scope separates participant areas, shared areas and ordinary work belonging to other residents.
Self-managed participants arrange the service directly and receive the invoice. Plan-managed participants provide the manager’s billing details. NDIA-managed participants use a registered provider, and Smurfettes is registered.
We record rooms, priorities, products, access, communication and the service boundary described above. The participant chooses what can move, what must stay in place and how the completed visit should be handed over.
You receive a written quote before work starts. Cleaner availability for the Midland address is confirmed on enquiry.
Smurfettes also provides NDIS cleaning in Beldon, Connolly, Craigie, Currambine, Duncraig, Edgewater, Greenwood, Heathridge, Hillarys, Ocean Reef, Padbury, Sorrento, Woodvale, Carine, Gwelup.
For the wider service, see our Perth NDIS cleaning page.
Yes. Record the communication method that works for you.
Yes, to the extent the participant has authorised.
Core task and access instructions are recorded for the service.
No. Cleaner availability is confirmed separately for each address.
Call 1300 525 336 or email info@smurfettescleaningservice.net. Tell us the Midland contact method, authorised contacts, access process and preferred completion update. We will record the scope and confirm cleaner availability for Midland.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
