Weekly household cleaning can be arranged around a clear set of recurring tasks, with the participant or authorised person choosing what matters most. It does not mean every room is cleaned every week or that an appointment can never change. Tell Smurfettes the address, rooms, surfaces, access needs and preferred timing so we can check current capacity and provide a written quote before confirming a booking.

Agree a practical weekly task list

Name the rooms that may be entered, the exact surfaces and actions, usual visit day or time window, access method, communication preference and person who may approve changes. Keep the recurring list clear enough to quote. Occasional, specialist or uncertain tasks should wait for separate assessment and agreement.

For a recurring task, agree these five details:

Surface and action: for example, vacuum the accessible bedroom carpet.
Starting condition: the area must be clear enough for the agreed equipment and method.
Do-not-move rule: mobility and personal items stay in their agreed positions unless movement is authorised.
What counts as done: the accessible area named in the quote has received the agreed cleaning action.
When to stop: access, safety or the requested work no longer matches the accepted task list.

Completing an agreed task does not promise that a surface will stay clean or that every household outcome is achieved.

Share changes before each visit

Before the next visit, the authorised contact can mention a room that will be unavailable, a priority surface, an item not to move or different access instructions. A short note naming who gave any changed instruction helps with handover; it is not approval for unlimited extra work. At the start of the visit, confirm the contact, access and current priority order. If a new request affects time, price, safety or another task, get the change approver’s decision and an updated written scope before it proceeds.

If a task is deferred, a room is unavailable, priorities are swapped or a product restriction changes, record that exception for the stated visit. It becomes part of future weekly work only if the recurring task list is updated and accepted. A casual instruction from a housemate or worker does not automatically change the participant’s quote.

Protect shared-home choices and service boundaries

Identify the participant’s private area, agreed shared spaces and excluded rooms. Say whose belongings may be moved and where they should be returned. Family, housemates, support workers, SIL staff, housing workers or property managers may help with access without automatically controlling the participant’s priorities, records or invoices.

Household cleaning is separate from personal care, meal preparation, repairs, pest treatment, mould remediation, biohazard work and clinical infection control. Stop the affected task and seek another assessment where needed. Exit cleaning that is a direct cost of meeting a tenancy agreement is generally excluded from NDIS supports. Limited transitional exceptions may apply to certain existing plans; ask your NDIS contact to check whether an exception applies before booking. If routine disability-related household cleaning is also needed around a move, describe those tasks separately and ask the authorised funding contact to check them against the plan before booking. An out-of-scope task does not become recurring because it was noticed during a weekly visit.

Check NDIS funding and provider details

Weekly frequency does not decide funding. Each proposed household task must be an NDIS support for this participant, relate to their disability support needs and fit their plan and current rules. Keep ordinary living costs, work solely for others and tasks another provider is already responsible for outside the participant’s funded scope. Ask the participant’s NDIS contact, plan manager or support coordinator when the funding position is unclear.

NDIA-managed funding requires a registered provider for the relevant support. For household cleaning under plan-managed or self-managed funding, participants can generally choose a registered or unregistered provider, subject to current rules and their plan. Provider and invoice steps also differ. Smurfettes Service Pty Ltd is registered for Household Tasks; registration does not approve an individual task or claim. Confirm provider and payment details for this participant before accepting the quote.

Check the quote, visit record and invoice

The written quote should name the address, recurring tasks, exclusions, expected time or price basis, access, authorised decision-maker and invoice contact. When the recurring work changes, ask for a new dated version instead of relying on a verbal addition or rewriting an old quote.

After each visit, record whether each agreed task was completed, deferred, declined or unable to proceed, with a brief reason where useful. Compare work actually delivered, agreed charges and approved changes with the invoice. A stopped or unreached task must not be described as completed. Ask for an explanation or correction if the record and charge do not agree.

Review the weekly arrangement at an agreed time. Consider recurring deferrals, access problems, changes in preference and changes to the participant’s plan or payment pathway. Agree future changes in a new task list; keep completed visit records as they were.

Share only necessary information

Provide the cleaner with task, access and communication details needed for the visit, not a full plan or diagnosis history. Keep brief handover notes factual. Use an agreed arrival channel, secure temporary keys and codes, and delete access details when they are no longer needed or authority changes.

Related cleaning information

Request a written weekly quote

Tell us the address, recurring tasks, access method, preferred day or time window, authorised contact and how the participant’s funding is managed if NDIS payment is proposed. Call 1300 525 336 or email info@smurfettescleaningservice.net. Compare the written proposal with your task list before acceptance. A recurring booking is confirmed only when the scope, price, timing and access arrangements are agreed.

NDIS Weekly Cleaning Services