NDIS Cleaning Service Agreement Checklist

Start the agreement check or read the service-agreement guide first, or contact Smurfettes.

This NDIS cleaning service agreement checklist helps a participant review an actual document before accepting it. Mark Clear, Needs change, Not applicable or Missing beside each field. It does not supply contract wording, legal advice, provider-specific prices or Smurfettes terms.

1. Document identity

• [ ] agreement title, date and version are visible
• [ ] every attachment and accepted quote is identified
• [ ] the start or acceptance process is clear
• [ ] the participant receives a complete copy

Missing document or version question: ______________________________________________

2. Parties and service address

• [ ] participant name is correct
• [ ] provider contracting identity and contact details are correct
• [ ] exact service address is correct
• [ ] billing recipient is named
• [ ] ABN or lawful exemption information can be identified where relevant

Do not assume a brand name and invoicing entity are the same without checking the document.

3. Authorised roles

• [ ] participant’s preferred involvement is recorded
• [ ] scheduling contact and authority are defined
• [ ] task-change approver is defined
• [ ] access-instruction giver is defined
• [ ] billing contact is defined
• [ ] complaint contact or representative is defined

Use the authorised-contact guide if one person’s role is unclear.

4. Indoor scope attachment

• [ ] included rooms are listed
• [ ] essential tasks and priority order are observable
• [ ] optional and do-not-touch items are separated
• [ ] shared-household boundaries are stated
• [ ] assessment-only work and exclusions are visible

Gardening, exterior work, maintenance, repairs, personal care, transport, meal preparation, dishes, organising, moving items, clinical cleaning, mould remediation, biohazard work and pest treatment should not be silently bundled into the indoor agreement.

5. Delivery details

• [ ] frequency, duration or service quantity is understandable
• [ ] location and proposed timing are recorded
• [ ] booking-confirmation method is stated
• [ ] cleaner substitution or timing-change communication is explained
• [ ] participant responsibilities needed for delivery are specific

Do not mark a preferred time, particular worker or recurring place as guaranteed unless the agreement actually says so.

6. Price and proposed amounts

• [ ] price basis and unit are stated
• [ ] rate or amount and expected calculation can be understood
• [ ] products or equipment treatment is stated
• [ ] travel and non-face-to-face treatment is stated
• [ ] tax treatment is stated where relevant
• [ ] minimums or other proposed amounts are stated
• [ ] the process for a price or scope variation is stated

Blank wording is not a zero. Compare the document with the selected proposal using the quote comparison tool.

7. Payment and invoice process

• [ ] funding-management pathway is correct
• [ ] invoice recipient and delivery channel are correct
• [ ] payment timing or claim process is understandable
• [ ] invoice questions and corrections have a contact
• [ ] records the participant receives are identified

The agreement cannot decide that funding applies. Plan fit and current NDIS rules remain separate checks.

8. Access, keys and household conditions

• [ ] entry method and authorised instruction giver are named
• [ ] key, fob or code custody is explained if applicable
• [ ] failed-entry process is stated
• [ ] pets, building rules and indoor routes are recorded
• [ ] access withdrawal and property return are explained

Do not place reusable access secrets in a broadly shared agreement copy.

9. Products, surfaces and sensitivities

• [ ] supplier of products and equipment is recorded
• [ ] specific product, fragrance or residue restrictions are recorded
• [ ] unfamiliar or delicate surfaces are identified
• [ ] substitution approval is assigned
• [ ] stop-and-ask process is clear

No broad label proves a product is universally safe or suitable.

10. Privacy and communication

• [ ] primary and backup contact channels are recorded
• [ ] accessible format or language needs are usable
• [ ] information recipients and purposes are limited
• [ ] photographs or service evidence are addressed where relevant
• [ ] portal and myGov credentials are not requested

The NDIA’s agreement-making guidance says a participant can ask for a format, language and communication method they understand.

11. Changes, cancellation, pause and exit

• [ ] method for requesting a scope or timing change is clear
• [ ] notice and any agreed consequence are written rather than assumed
• [ ] plan reassessment or temporary pause can be addressed
• [ ] either party’s end process is understandable
• [ ] final visits, invoices, records and access return are covered

Use the change request template to document a later variation. This checklist does not publish a numeric cancellation rule.

12. Quality, incidents and complaints

• [ ] routine feedback contact is visible
• [ ] incomplete work or damage can be reported
• [ ] safety or incident path is visible
• [ ] formal provider complaint process is stated
• [ ] an alternative contact exists if the usual person is involved

The NDIS Code of Conduct covers participant rights, privacy, safe and competent service, integrity and action on quality or safety concerns.

13. Readability and acceptance

• [ ] the participant can understand the document and attachments
• [ ] questions and requested changes are answered in writing
• [ ] acceptance method and date are clear
• [ ] no blank field is treated as agreement to an unknown term
• [ ] a copy is stored with the accepted quote

Condition still requiring clarification: _______________________________________________

Record the review result

Reviewed by and role: ___________________________________________________________

Document version and review date: _________________________________________________

Outcome: [ ] ready for participant decision [ ] changes requested [ ] advice needed [ ] not proceeding

Next action and owner: ___________________________________________________________

Check official agreement guidance

The sources used here were reviewed on 4 September 2026. The NDIA recommends written service agreements for most new provider relationships, although they are not mandatory for most supports, and explains how to make an agreement. Recheck current information before accepting a document.