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An NDIS cleaning service agreement should help the participant and provider understand the same indoor service before it begins. It can record scope, delivery, responsibilities, cost, payment, access, changes, complaints and how the arrangement ends. This guide is a review aid, not legal advice and not a statement of Smurfettes terms.
A service agreement records what the participant and provider agree to. The NDIA recommends written agreements for most new provider relationships, although an agreement is not mandatory for most supports. Specialist disability accommodation has different requirements.
The document should be understandable and usable, not merely signed. The participant can ask questions, propose changes and use a trusted person or adviser before agreeing.
A quote describes proposed tasks and costs. An agreement records the ongoing rights, responsibilities and operating rules around the service. A quote may become an attachment, but it should be clear which document controls if wording differs.
Use the NDIS cleaning quote guide for quote completeness. In the agreement, identify the accepted quote by date or version so later changes do not rely on memory.
Check the provider’s contracting name and contact details, the participant’s name, the service address, the billing contact and the person authorised to approve changes. A support coordinator, plan manager, nominee, family member and household contact may have different roles.
Do not assume that receiving an email gives someone authority to change tasks, disclose plan information or end the service. Record what each authorised contact may do and how identity will be checked.
Attach or incorporate an NDIS cleaning task list that identifies rooms, essential tasks, optional tasks, do-not-touch areas, shared-area boundaries, special surfaces and product arrangements. Labels such as “regular clean” are not enough if the parties could understand them differently.
Assessment-only requests should be named separately. Heavy build-up, cupboard or appliance interiors, internal glass and unfamiliar materials are not accepted merely because they appear in an enquiry. Exclude gardening, exterior work, repairs, personal care, transport, meal preparation, dishes, organising, moving belongings, clinical cleaning, mould remediation, biohazard work and pest treatment from this indoor scope.
The agreement can state the proposed frequency, visit length or quantity, preferred timing, location, start process and how the provider confirms each booking. It should also explain what happens when access, household conditions or the priority list changes.
Do not assume a particular cleaner, fixed time, future capacity or recurring place unless the provider has expressly agreed to it. If continuity matters, record how a substitution or timing change will be communicated.
The agreement should identify the price basis, quantity, invoicing pathway and any separately proposed product, travel, non-face-to-face, tax, minimum-duration or change-related amount. Silence should not be treated as a zero or as permission to add an unknown charge.
Check that the payment process matches the relevant funding-management option. This page does not publish Smurfettes rates, price limits, fees, GST treatment or invoice terms. Those values must come from the current written proposal and applicable rules.
Record how the worker enters, who will be present, how keys or codes are handled, how failed access is managed and how permission is withdrawn. Mark private rooms, papers, medication, mobility equipment and belongings that must not be moved or handled.
Only necessary participant information should be shared. The agreement should not ask for portal or myGov credentials. If information may be shared with a billing or support contact, name the purpose and authority rather than using a blanket assumption.
The document should explain how either party asks for a change, how much notice the written agreement requires, whether an agreed charge may apply, what happens during a plan reassessment or pause and how the arrangement can end. Check the exact wording instead of relying on a generic NDIS label.
It should also explain how outstanding services, invoices, records, keys and future bookings are handled when the relationship ends. The changing-provider guide covers that transition decision.
Record how to give routine feedback, report incomplete or damaged work, raise a safety concern and make a formal complaint. Include an alternative contact if the usual service contact is involved in the concern.
The NDIS Code of Conduct covers participant rights, privacy, safe and competent service, integrity, transparency and action on quality or safety concerns. Read the current Code; an agreement cannot remove those general obligations.
The NDIA’s agreement-making guidance says participants can ask for a format, language and communication method they understand. That might mean plain language, a larger font, an interpreter-supported discussion or a step-by-step verbal review alongside the written version.
Allow time to read the complete document and attachments. Keep a copy of the version accepted by both parties and record the date.
If an important answer is missing, ask for the document to be clarified before accepting it.
The official sources used here were reviewed on 4 September 2026. Recheck the NDIA information on what a service agreement is, how to make one, the guide to working with providers and provider-choice guidance when reviewing the actual document.
Email the proposed indoor scope, exact address, access needs, timing choices and billing pathway to info@smurfettescleaningservice.net. Smurfettes can assess task fit, timing and current cleaner capacity before giving a written response. Contact does not accept an agreement, reserve a cleaner or confirm NDIS funding.
Service overview: see the national NDIS indoor cleaning information.
