Ask for a written quote or phone 1300 525 336.
An NDIS cleaning quote should make an indoor service easy to understand before anyone agrees to it. This guide explains the details to check, the questions to ask and the records to keep. It does not state Smurfettes rates or policies, approve the use of funding, or replace the participant’s plan and current NDIS rules.
The document should identify the provider or contracting business, the participant or authorised billing contact, and the exact service address. Ask which legal entity will issue the invoice and whether an ABN or a lawful exemption will appear on the records.
Only share information needed to quote, arrange and invoice the cleaning. A participant can choose whether to share their plan with a provider; a full plan should not be treated as the default entry requirement.
The quote should say what indoor work is included rather than relying on labels such as “general clean”. Check for the rooms, tasks, priority order, expected frequency and any limit tied to the quoted visit. Make sure private areas, shared areas and another resident’s work are separated where relevant.
If the first request is still broad, prepare an NDIS cleaning task list or use the printable scope worksheet before comparing quotes.
A clear quote names what is not included. Indoor requests involving heavy build-up, cupboard or appliance interiors, internal glass, unfamiliar materials or delicate surfaces should not be assumed. They need assessment and written confirmation before acceptance.
The quoted household cleaning should not silently expand to gardening, exterior work, maintenance, repairs, personal care, transport, meal preparation, dishes, organising, decluttering, moving belongings, clinical cleaning, mould remediation, biohazard work or pest treatment.
Check whether the price is hourly, per visit or based on another clearly described unit. The quote should show the quantity, the applicable rate or amount, the expected total and what could lawfully change that total. If the amount is an estimate, ask how the final charge will be calculated.
Do not assume that an advertised NDIS price, a maximum price in a schedule or a previous invoice is the price for this address. The NDIA’s current pricing information explains the role of pricing arrangements. This can change, so the live official source and the proposed agreement should be checked at the time of booking.
The written quote or proposed service agreement should answer:
No value should be inferred when the document is silent. Standard household products are not automatically NDIS supports, and GST treatment depends on the actual supply and legal conditions rather than the word “NDIS”.
Ask the participant or authorised contact which part of the plan will be used and how that funding is managed. The NDIA describes three options, and a plan can combine them:
Self-managed and plan-managed participants can usually choose registered or unregistered providers, with exceptions for supports that require registration. The participant should confirm the pathway that applies instead of relying on a cleaning page to decide it. See the NDIA’s guide to management options.
A quote describes proposed work and cost. A service agreement records what the participant and provider have agreed about delivery, price, payment, responsibilities, changes and what happens if something goes wrong. A quote can inform the agreement, but acceptance and commencement should be clear.
The NDIA recommends written service agreements when starting with a provider, although they are not mandatory for most supports. A participant can ask for a format and language they understand and can suggest changes before signing.
The final invoice should be reconcilable with the accepted scope and actual service record. For a self-managed payment record, NDIA guidance lists the provider’s name, ABN or reason for exemption, support dates, support category, short description, hours or quantity, unit price, total amount and a receipt or tax invoice.
Raise a mismatch before payment or claim submission. A quote is not evidence that a service occurred, and an invoice should not include undelivered work or another resident’s private cleaning.
The official sources used here were reviewed on 4 September 2026. Read the NDIA guidance on finding and choosing a provider, making a service agreement and self-managed records for the current position.
Send the exact address, proposed indoor task list, access notes, frequency choices and billing pathway to info@smurfettescleaningservice.net. Smurfettes can assess task fit, timing and current cleaner capacity before providing a written response. Contact alone does not reserve a cleaner or confirm that NDIS funding can be used.
Related guides: self-managed cleaning, plan-managed cleaning, NDIA-managed cleaning and the NDIS cleaning glossary.
