If your NDIS plan is plan-managed and you need household-cleaning help, start with the rooms and tasks you want done. Smurfettes can discuss the work and provide a written quote. Your plan manager can explain its invoice requirements and check payment under your plan-management arrangement. A quote does not confirm funding or a booking.
Who decides what?
- You or your nominee choose the cleaning priorities, decide which areas may be entered and accept or decline the proposed service. You do not need to share unrelated health or plan details to request a quote.
- Smurfettes describes the tasks it can offer, the proposed time, price, conditions and invoice details. A cleaning provider cannot decide that your plan must fund the work.
- Your plan manager checks invoices and handles payment for NDIS supports under the plan-management arrangement. The plan manager does not choose your household priorities.
- A support coordinator or other helper may help you compare options or pass on information within the authority you give them. They should not approve a different task, access arrangement or price unless you have authorised that decision.
Tell us who should receive the quote and who can approve changes. One person may help in more than one way, but your choices, our offer and your plan manager’s payment checks remain separate.
Describe the cleaning you need
Give us the service address, rooms, ordinary cleaning or laundry tasks, preferred day or frequency, and the work that matters most if time is limited. Mention relevant access needs and household restrictions. You can ask us to quote agreed surface wiping, accessible floor care, standard bathroom or kitchen cleaning, or clearly described laundry help. Name anything that must not be touched or entered.
Repairs, restoration, mould investigation, biohazards, pest treatment, high-access work and property-maintenance obligations need separate assessment. Vacate or end-of-tenancy cleaning for a property handover needs its own task list and written quote, separate from ordinary household cleaning. Exit cleaning that is a direct cost of meeting a tenancy agreement is generally excluded from NDIS supports. Limited transitional exceptions may apply to certain existing plans; ask your NDIS contact to check whether an exception applies before booking. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask your authorised funding contact to check them against your plan before booking. A mixed quote should show the different kinds of work separately.
Check the funding and provider requirements
Before relying on plan funds, ask whether the proposed cleaning is an NDIS support related to your disability, meets current support rules and fits your approved plan and budget. A page title, quote or invoice cannot make an unrelated task fundable. If the position is unclear, ask your plan manager, my NDIS contact or another authorised adviser about the specific task.
Participants with plan-managed funding can generally choose a registered or unregistered provider unless the plan or a support-specific rule requires otherwise. Some regulated supports require a registered provider, and a plan manager must be registered. Check the rule for the support you want to buy. Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks. Registration does not determine whether an individual cleaning request can be funded.
Review the written quote
The quote should show the rooms and tasks included, what is excluded, the rate, estimated hours or units, any travel or other charges, and the total or how it will be calculated. It should state the proposed date or frequency, access arrangements, who can approve extra time or a different task, and any cancellation terms. Confirm the plan manager’s invoice address or portal, reference and other required details before the first invoice. Ask us to correct anything unclear in writing. A preferred appointment is not confirmed until we agree the work and timing with you.
Protect privacy and decisions in a shared home
Separate your own rooms and agreed shared areas from another resident’s belongings, staff duties, building common property or a housing provider’s responsibilities. Tell us who can approve access, task order and changes that affect price. Share only the details needed to discuss the cleaning, arrange safe access and prepare an invoice. Do not put portal credentials, payment codes, unrelated clinical records or your full plan in a general cleaning enquiry.
Check the invoice against the agreed work
After a visit, compare the invoice with the accepted quote and the work actually authorised. It should identify the participant and provider, service date, delivered tasks or support, hours or units, rate and total. Ask about an unexplained extra charge, duplicate item, different task description or incorrect date before asking your plan manager to process it.
Confirm changes in writing
If the address, visit pattern, rooms, task order, access method or price changes, ask for a dated written change that identifies who requested and approved it. Share the current version with your plan manager when needed so the invoice is checked against the right agreement. If the funding position, authority to approve a change, provider requirement or invoice instruction is unclear, pause the affected decision and ask the relevant person before work or payment proceeds.
More cleaning information
- Read NDIS Cleaning in Australia for a wider household-cleaning overview.
- See NDIS Bathroom Cleaning Assistance for help describing bathroom tasks.
- Explore cleaning services and locations for other service information.
Ask for a plan-managed cleaning quote
Call 1300 525 336 or email info@smurfettescleaningservice.net. Tell us the address, cleaning priorities, preferred timing, areas to leave alone and who can approve the quote. We will confirm the available appointment, scope and price before booking. You or your authorised funding contact can then check plan fit and your plan manager’s invoice instructions.