Ask for a written indoor cleaning response or call 1300 525 336.
NDIS participants have rights when receiving supports and services, including indoor household cleaning. The NDIS Code of Conduct sets expectations for providers and workers. This reference explains how those principles apply to a cleaning relationship without deciding a legal dispute, registration status, individual funding or service availability.
The NDIS Commission’s page on the rights of people with disability describes rights to safe, quality supports, dignity and respect, and freedom from abuse, exploitation and violence. These rights apply in the home as well as in another service setting.
A cleaner should treat the participant, other residents, the home and personal choices respectfully. The participant should be able to identify what work is wanted, what should be left alone and who may speak about the service.
A participant can choose and research providers, discuss how support will be delivered and decide whether proposed terms meet their needs. Choice does not require a provider to accept unsafe work or promise capacity, but the provider should be clear about what it can and cannot offer.
The NDIA page on finding and choosing a provider supports questions about services, cost, payment and changes. The participant can ask for information in an understandable form and take time to compare a written proposal.
The NDIS Code of Conduct covers people and organisations delivering NDIS supports and services. In practical cleaning terms, the provider and worker should:
The Code is not a marketing badge. It is a conduct framework, and compliance should be judged from actual behaviour and records.
A cleaning enquiry usually needs the exact address, indoor task list, access conditions, timing choices and an authorised contact. It should not automatically require a diagnosis, full NDIS plan, portal password, myGov login or unrelated history.
The Commission’s privacy resource explains the duty to respect personal and confidential information. Use the cleaning privacy and information-sharing guide to decide what is necessary, who may receive it and how access details should be shared.
A family member, support worker, plan manager or person at the home is not automatically authorised to approve cleaning, change tasks or receive private records. Confirm what the participant has authorised that person to do. Separate permission to coordinate access from permission to accept a quote, change a price or discuss funding.
If consent changes, update the contact record. Do not keep using an old authority because it was convenient for a previous visit.
The NDIA’s service agreement guidance explains that an agreement can record supports, delivery, price, payment, responsibilities, complaints and changes. The participant should be able to understand the document and identify what happens when something goes wrong.
Use the cleaning service agreement guide to check the indoor task list, exclusions, products, access, timing, cancellation and change process. A general label such as standard clean should not replace the actual scope.
A provider should assess the work it is asked to perform. Heavy build-up, appliance or cupboard interiors, internal glass and unfamiliar or delicate surfaces require individual assessment and written confirmation. A worker should not be pressured to improvise work that is unsafe or outside the accepted scope.
Gardening, exterior cleaning, maintenance, repairs, personal care, transport, meal preparation, dishes, organising, decluttering, moving belongings, clinical cleaning, mould remediation, biohazard work and pest treatment are not part of this indoor cleaning lane.
A participant should be able to understand the price basis, expected quantity, possible extra charges, cancellation terms and who will be invoiced before accepting. A provider should not hide a fee in vague wording or treat the participant’s NDIS status as a reason that no explanation is needed.
A published price limit is not automatically the provider’s rate, and a quote is not funding approval. Ask for the actual amount and all assumptions in writing.
For a missed task, communication problem, property concern or disputed record, note what was agreed, what happened, the service date and the outcome requested. The quality-concerns guide provides a factual first-step sequence. A participant may use a trusted person or advocate for support.
A provider should not threaten or disadvantage someone for raising a concern. Keep the exchange focused on evidence and the participant’s preferred resolution.
The NDIS Commission’s report and complaint page covers unsafe, poor-quality, missing or inappropriate supports and provider or worker conduct. It explains anonymous and confidential reporting and the practical limits of each option.
The NDIA handles plans, access, funding, participant portals and many payment questions. Call 000 for an emergency or immediate threat to life. The NDIS cleaning complaints guide helps sort the destination without replacing official advice.
Retain the quote or agreement, task list, messages, visit details, photos only where lawful and necessary, invoices, payments and the steps taken to resolve a concern. Protect information about the participant and other residents. The record-keeping guide explains a proportionate file.
This reference was reviewed on 4 September 2026. Use the Commission’s current rights page, participant pack, Code and complaint page for the operative position. The official NDIS cleaning resources page collects those links and the separate NDIA sources.
Email info@smurfettescleaningservice.net with the service address or booking reference, relevant date, agreed indoor task and requested response. Avoid sending unrelated plan or medical information. Smurfettes must review the facts and reply in writing; this page does not predetermine the outcome.
