Request a scope assessment or call 1300 525 336.
Regular and deep NDIS cleaning describe different scope layers. Regular cleaning is a repeatable set of ordinary indoor tasks intended to maintain priority rooms. Deep cleaning is an expanded, condition-dependent request that needs assessment before anyone assumes its tasks, time or safety controls. The terms are not NDIS funding categories, fixed packages or promises of availability.
Neither list decides funding. It only helps turn a vague label into a quote-ready scope.
A regular scope should be possible to describe consistently: selected floors, bathroom surfaces, toilets, kitchen surfaces, dusting or other agreed ordinary indoor tasks. The actual list depends on the participant and address. Essential work should come first, with optional items identified separately so a visit does not become an unbounded promise.
The national NDIS indoor cleaning page is the owner for the general service. This page owns only the choice between that maintenance layer and an expanded deep-clean assessment.
The word deep can mean different things to different households. Do not infer appliance interiors, cupboards, internal windows, detailed edges, heavy build-up, stain removal or movement of belongings from the label alone. Each requested task should be named, assessed and accepted in writing. Some requests may be unsuitable, outside service scope or require another specialist.
The deep NDIS cleaning page explains that assessment boundary. A page description is not acceptance of a deep-clean job at a specific address.
Record observable facts: which room, which surface, the type and extent of build-up, access limitations, fragile items, pets, ventilation and any known product restriction. Photographs should only be requested or shared when necessary, authorised and handled appropriately. Do not use a cleaning enquiry to diagnose disability, health conditions or the cause of the home’s condition.
If there is mould, a suspected biohazard, sharps, pest activity, structural damage or another specialist risk, stop and identify the right qualified service. Those matters are outside ordinary indoor household cleaning and should not be disguised as deep cleaning.
Two homes with the same number of rooms can require very different work. Compare surface area, condition, accessibility, the number of detailed tasks and whether items must remain untouched. A regular clean can involve several rooms but a stable light task list; one deep-clean request can focus on a smaller area yet require more assessment and time.
Prepare a room-by-room list with the task-list guide. Mark each item routine, expanded, excluded or unclear. This gives the provider enough information to say what it can actually assess.
If priority work repeatedly builds up between ordinary visits, review the regular task order, visit quantity and frequency. Adding occasional expanded work may not solve a recurring mismatch. Conversely, a larger first assessment may be needed before a smaller routine is workable. Ask for the initial and maintenance scopes to be described separately.
No pattern should depend on unsafe work by the participant or on unpaid work by another person. A review may change priorities, quantity or cadence, but it should not be used to make a funding guarantee.
For each option, ask for:
The cleaning quote guide helps check the written response. A deep-clean estimate should not be treated as a routine recurring price unless that is expressly agreed.
Regular and deep labels do not bring gardening, yards, exteriors, maintenance, repairs, personal care, transport, meal preparation, dishes, laundry, organising, decluttering, moving belongings, clinical work, mould or biohazard remediation, or pest treatment into scope. Ask about a different support or qualified specialist when the task belongs elsewhere.
Use the scope worksheet to make these boundaries visible before requesting a quote. A written exclusion protects the participant from assuming work will occur and protects the provider from an open-ended request.
The NDIA explains that core supports can help with everyday activities and that each participant uses them differently. Read the current core supports guidance, NDIS supports guidance and the participant’s plan. A provider can describe a cleaning scope but cannot make the NDIA’s reasonable and necessary decision.
The official reasonable and necessary guidance should be checked when considering amount and frequency. The words regular and deep do not create separate funding entitlements.
Send the exact address, room list, observable condition notes, priority tasks, access details and preferred timing. Ask which items fit a regular scope and which require a separate deep-clean assessment. Do not send sensitive information that is unnecessary for quoting.
Email info@smurfettescleaningservice.net or use the contact form. Smurfettes must assess task fit, safety, current capacity and payment arrangements, then confirm any accepted work in writing. An enquiry does not reserve a cleaner or establish NDIS funding.
