Smurfettes has two distinct approved NDIS provider records for Household Tasks. Registration belongs to the legal entity named in each record, not automatically to every worker, service or invoice. Before accepting a household-cleaning quote, ask which entity will contract and invoice for your service, check its current official record and make sure the proposed task fits the participant’s plan.
Check the two official records
The NDIS Quality and Safeguards Commission lists Smurfettes Cleaning Service under the legal name DANAO, JACQUELYN, ABN 45 899 114 467, and Smurfettes Service Pty Ltd, ABN 81 687 501 864. Both records currently show approved Household Tasks registration, but they are not the same legal entity. The official pages show the registration period and any later status change. Do not rely on a logo, search snippet or old screenshot, and do not assume which entity will handle every booking.
When reading the record, check five things:
- Legal name: it should match the entity named in the quote and invoice.
- ABN: it distinguishes similar business names.
- Registration status: it needs to be current when registration is required.
- Period in force: check the dates shown by the Commission for the service period.
- Approved group: Household Tasks registration must be relevant to the cleaning support being proposed.
Note when you checked the official page and keep its URL. You do not need to copy unrelated Commission information into the participant’s cleaning record.
Match the entity on the paperwork
Ask which legal entity will provide the quote, enter any service agreement and issue the invoice. Compare that name and ABN with the matching Commission record. If a quote and invoice name different entities, pause approval and ask for an explanation before payment. A shared brand, website or phone number is not enough to resolve the difference.
Check provider choice and the proposed task
NDIA-managed funding requires a registered provider for the relevant support. For ordinary household cleaning under plan-managed or self-managed funding, participants can usually choose a registered or unregistered provider, subject to their plan and current rules. Some other supports still require registration. The participant or authorised decision-maker can compare options and ask their plan manager, support coordinator or NDIS contact about the correct pathway.
Registration alone does not approve a cleaning task or invoice. Describe the address, rooms, surfaces, cleaning actions, priorities, access, communication needs and person who can approve changes. Check that each proposed funded task is an NDIS support, relates to the participant’s disability support needs and fits the plan and current rules. Keep ordinary household costs, tenancy obligations and work for another resident out of the participant’s funded scope. The NDIS excludes exit cleaning that is a direct cost of meeting a tenancy agreement. If routine disability-related household cleaning is needed around a move, describe it separately and ask the authorised funding contact to check it against the plan.
Ask about workers without assuming a status
A provider registration record does not confirm every individual worker’s screening, qualifications, employment status, insurance or product training. If any of these matters is important for the proposed work, ask a specific question and request current evidence. Do not infer an individual worker’s status from the provider record alone.
Get a clear quote and protect your choice
The written quote should identify the contracting legal entity and ABN, authorised service address, exact tasks, exclusions, price basis, timing, person who may approve a change and invoice contact. If registration is required, confirm the official record for that entity. A “registered NDIS cleaner” label is not a substitute for a clear task list or funding check.
The participant can compare providers, ask questions, decline a proposal or change an authorised contact. Share only the plan-management and support details needed to assess the work, not a full plan, diagnosis history or another person’s household information when those details are unnecessary. Confirm scope, price, visit window and access in writing before a booking is made.
Recheck and compare the invoice
Check the official provider record before a first service when registration is required, and again if the contracting entity changes or its registration period or status needs confirmation. Keep a new dated check rather than changing an earlier one. A past approval does not prove future status.
After a visit, compare the invoice with the accepted quote, service date and work actually delivered. Check the legal name and ABN, itemised tasks, amount and payment route. If the entity, scope or charge differs, hold the invoice and resolve it before authorising payment. A registration statement cannot cover a different entity, an unsupported task or work for another household member.
Ask when something is unclear
If the Commission record, legal entity, registration group, plan-management requirement or funding position is unclear, pause the purchase and ask the provider to explain. The participant’s plan manager, support coordinator or NDIS contact can help with the relevant funding question. Keep the answer with the service documents so the decision can be checked later.
Contact Smurfettes about a household-cleaning quote
Prepare the address, participant-authorised tasks, preferred timing, access needs, plan-management arrangement and any legal-entity question. Call 1300 525 336 or email info@smurfettescleaningservice.net. The response is a proposal, not funding approval or a confirmed appointment. The authorised person should accept the named entity, scope, price, visit window and access method in writing before booking.