Ask about indoor cleaning or call 1300 525 336.

Household cleaning focuses on rooms and surfaces. Laundry assistance focuses on clothing and linen. If you need both, describe them separately so each provider can confirm the work, time and price. Laundry is not automatically included in a cleaning booking, and a quote does not establish that either service can be paid for with NDIS funding.

Cleaning and laundry at a glance

Indoor cleaning tasks

Laundry tasks to discuss separately

The laundry examples help you explain what you need. They are not a confirmed Smurfettes laundry-service list or a funding approval. Check the provider and agreed tasks before booking.

Describe the rooms and surfaces you want cleaned

List the rooms, surfaces and priorities, such as selected floors, bathroom surfaces, the toilet and kitchen benchtops. This gives the provider enough detail to assess the work and access conditions. Read about Smurfettes NDIS household cleaning when preparing the cleaning part of your request.

Describe laundry items and handling instructions

For a separate laundry request, name the clothing or linen and the steps you need help with. Include machine instructions, suitable products, delicate items, drying arrangements and where clean items should go. These details affect the time and handling risks, so they should not be assumed from a general cleaning booking.

Our laundry assistance guide explains what to discuss. Check with a suitable provider whether it can accept the particular laundry work; reading a guide does not confirm a booking or provider suitability.

If you need cleaning and laundry help

Make two lists: one for rooms and surfaces, and one for clothing or linen. Ask who can provide each service, which tasks are accepted, how much time is needed and what the written agreement will cover.

You may need different workers or providers. A cleaner should not be expected to handle garments just because there is a washing machine in the home. Equally, a laundry worker should not be expected to clean the bathroom because time remains.

Keep other household tasks clear

Dishes, meal preparation, shopping, organising, decluttering, moving belongings and personal care are not automatic cleaning or laundry inclusions. Explain the help you need and check the provider’s responsibilities before adding it to an agreement.

Gardening, yard and exterior work, maintenance, repairs, transport, clinical work, mould or biohazard remediation and pest treatment are outside this indoor-cleaning comparison. These may require a different support or appropriately qualified service.

Check products, equipment and ordinary household costs

Agree who supplies cleaning products, laundry detergent and equipment, and whether any separate costs apply. These goods are different from the worker’s time. Do not assume an ordinary supermarket product can be bought with NDIS funding because it is used during a disability-related service.

Our NDIS cleaning funding guide explains the questions to check. Refer to the official NDIS supports guidance and your plan before agreeing how the work and any products will be paid for.

Agree the time and priorities for each service

A request for two hours does not explain how much time is for cleaning and how much is for laundry. Agree separate amounts of time or a clear priority order. If only cleaning is accepted, the booked work should stay within that cleaning agreement. Any separate laundry records should describe the laundry actually delivered.

Use the cleaning task-list guide and scope worksheet for the room-cleaning tasks. Keep laundry excluded unless a suitable provider separately accepts it in writing; an optional-task list does not add it to the booking.

Keep personal care and special handling separate

Helping someone dress, bathe or manage clothing on their body is not ordinary laundry handling or household cleaning. These tasks may involve personal care and different worker requirements. Describe them clearly rather than asking a cleaner for general help with clothes.

Moving heavy belongings to reach a floor is not automatically included either. Agree what may be moved and which items must be left untouched. Special handling needs a separate written assessment and agreement before it is accepted.

Check service arrangements and NDIS funding separately

The NDIA’s core supports guidance explains help with everyday activities. It does not approve every cleaning or laundry request. Any use of funding must meet the NDIS rules, relate to your disability and be in line with your plan.

The reasonable and necessary guidance explains individual funding decisions, including the type, amount and frequency of support. A provider can confirm the work it accepts and give you a quote, but cannot make that funding decision for you.

Before confirming the work

  1. Separate room and surface cleaning from clothing and linen tasks.
  2. List each cleaning task without adding laundry steps.
  3. List each laundry step without adding room-cleaning duties.
  4. Identify other help, such as dishes, meals or personal care, separately.
  5. Confirm in writing which suitable provider has accepted each service.
  6. Check that the quote, agreement and invoice describe the agreed work and what is actually delivered.
  7. Check your current plan and the proposed payment arrangements.

Request a household-cleaning quote

Tell Smurfettes the service address, rooms, cleaning tasks, priorities, product preferences and preferred frequency. For a Smurfettes room-cleaning quote, leave laundry and linen handling out of the requested work. If you also need laundry help, discuss that separately with a suitable provider and get its accepted tasks in writing. We will confirm the accepted work, access arrangements and appointment details before booking.

Email info@smurfettescleaningservice.net or use the contact form. Share the access needs relevant to the quote, but leave keys, access codes and sensitive personal information out of the initial enquiry. Confirm any necessary access instructions securely once the booking is agreed. The written cleaning and payment arrangements do not, by themselves, add laundry duties, reserve a particular cleaner or approve NDIS funding.