Looking for household-cleaning help in Pacific Pines? Tell Smurfettes which rooms and tasks you would like cleaned, how often you need help and anything that should be left alone. A clear description helps us check your exact address, discuss suitable work and prepare a written quote.
Tell us what you would like cleaned
Name the room or surface and the cleaning task you want help with. Please mention anything nearby that should not be moved, opened or cleaned.
For example, you might ask for a clear, sealed kitchen bench to be wiped. Sorting cupboards, moving appliances or deciding where personal belongings should go are separate requests and should not be assumed to be included.
Details that help us prepare your quote
Include these practical details when you enquire:
- Rooms and surfaces
- Name the rooms and surfaces you would like cleaned, including any area that needs separate permission to enter.
- Cleaning tasks
- Tell us whether you need help vacuuming, mopping, wiping or another specific household task.
- Your priorities
- Describe the work that matters most in each room.
- Not automatically included
- Identify private storage, belongings or extra tasks that should not be included without discussion.
- Authorised contact
- Name the participant, nominee or other person who can approve the cleaning and any later changes.
These details help us assess your request. The exact Pacific Pines address, cleaning method, access and timing still need to be checked before the work can be confirmed.
Examples of tasks and their limits
| Requested line | Your priorities | Not automatically included | What to clarify |
|---|---|---|---|
| Vacuum an agreed bedroom floor | Reachable exposed floor within the agreed room | Moving a heavy bed or opening private storage | What must be cleared before the proposed work? |
| Wipe a bathroom basin | The accessible basin surface using an agreed product | Handling medicine, sharps or an unidentified substance | What should be left alone, and who can answer a question about an unfamiliar item? |
| Mop an agreed hard floor | The identified clear floor area after safe access is available | Treating damage, lifting loose flooring or blocking an essential route | What access and material limit applies? |
| Dust an agreed shelf | An exposed reachable surface with the household’s items already secured | Rearranging fragile possessions or choosing where they belong | Who will prepare the area or secure the belongings? |
These examples show the kind of detail to discuss; they are not a fixed package. Different surfaces, products, heights or access conditions may affect whether a task is suitable and what can be quoted.
Your belongings and decisions
Please tell us what should be left alone. Decisions about important papers, discarding items, another resident’s access or NDIS funding belong with the appropriate authorised person. They should not be left for a cleaner to guess.
In a shared home, identify the rooms and belongings included in your request. One resident cannot automatically approve work in another resident’s private area. Tell us who can approve access, products, item movement or changes to the cleaning tasks.
Access to your home
State only the access facts needed for a response: the exact address, stairs or lift, parking or entry constraints, pets, communication needs, an agreed arrival contact and any area that must remain available. Do not place keys, alarm codes or unnecessary personal details in an initial enquiry.
Agree the entry arrangements and arrival contact before the visit. Providing an address and preferred time does not authorise entry to other parts of the property or use of stored access details.
Check whether your NDIS funding applies
Household cleaning is not funded merely because a person is an NDIS participant or because the task appears on a cleaning list. A support must relate to disability support needs, satisfy the current NDIS funding criteria and be consistent with the participant’s plan and applicable guidance. Ordinary living costs and tasks unrelated to disability support needs are not made claimable by placing them on an invoice.
Check the exact proposed support with the appropriate authorised funding contact before relying on plan funds. Private household costs, unapproved extras and tasks that have not been checked should be kept separate. The relevant decision belongs to the participant, nominee, plan manager, support coordinator, my NDIS contact or the Agency as applicable.
Your plan-management arrangement
For self-managed funding, the participant or nominee chooses providers and manages payment and records, subject to the plan and current rules. For plan-managed funding, ask the plan manager what quote, provider and invoice details are required. For NDIA-managed funding, verify the current my provider and registration requirements before engaging a business. A support coordinator may help clarify options but does not replace the person who holds payment or plan authority.
Ask for a written quote that identifies the legal business, tasks, exclusions, price, timing, change or cancellation terms and invoice details. Provider registration, worker screening, availability and plan approval must be checked separately; they are not confirmed by this page.
Review your written quote
Compare the quote with the cleaning you requested. Check that your priority rooms and tasks are included and that exclusions are clear. Ask about anything missing or different before accepting.
Also check quantities and units. A frequency, duration, room count, hourly estimate or fixed price should be identifiable. Confirm whether products, equipment, travel, minimum charges or other costs are included. Comparison is not acceptance; the authorised person decides only after the complete written terms are understood.
If your cleaning needs change
Tell us if the room, task, surface, product, access, timing or authorised contact changes. Ask for the revised work and price in writing, and keep it with the original quote so the agreed change is clear.
If an unexpected condition is found at the home, the affected task should wait for clarification. Other agreed work can continue only where it remains safe and authorised.
Keep your quote and invoice together
Keep the enquiry, written quote, acceptance, agreed changes, service record and invoice for the period required by your plan-management arrangement. A brief service record can note tasks completed, changed or left unfinished without claiming a health or funding outcome.
Compare the invoice with the latest accepted quote. Ask about any task or price that does not match the agreed work before payment.
More cleaning information
These links provide wider location and service information. They do not confirm Pacific Pines availability, a booking, provider status or funding for an individual request.
- For the state directory, open NDIS cleaning in Queensland.
- For the broader services index, open NDIS, DVA & Aged Care Cleaning Across Australia.
- For a separate bathroom-scope guide, open NDIS Bathroom Cleaning Assistance.
To request a household-cleaning quote for Pacific Pines, use 1300 525 336 or info@smurfettescleaningservice.net. Include the exact address, priority rooms and tasks, preferred timing, access notes and an authorised contact. Smurfettes needs to confirm the address, work and terms before the enquiry becomes a booking.