Send a visit-change request or call 1300 525 336.
To cancel or reschedule NDIS cleaning, identify the exact visit, contact the provider through an agreed channel and ask for written confirmation. Then check access, future bookings and the actual service agreement. This page explains the operational decision; it does not state a cancellation fee, notice period or Smurfettes policy.
Give the participant’s or authorised contact’s name, service address, scheduled date and enough timing information to identify the booking. State whether the request is to cancel one visit, move it, pause a series or end the arrangement.
A message such as “not this week” can be interpreted in different ways. Use an exact date and say what should happen to the next scheduled visit.
Check the service agreement, booking confirmation or provider instructions for the correct phone number, email address, portal or after-hours process. Sending a message to an individual cleaner may not notify the person who controls the schedule.
Ask for acknowledgement. A sent message is evidence of an attempt, but written confirmation shows whether the provider received and actioned the request.
The NDIA says a service agreement can cover cancellation, changes, responsibilities and what happens if a problem arises. Review the accepted agreement and later written variations for the process that applies to the actual booking.
Use the service-agreement guide to locate the relevant terms. Do not borrow a notice period, fee or rule from another provider or an old agreement.
First decide whether the service should be cancelled, moved or paused and whether another suitable date is available. Then consider any amount the written agreement and current rules may permit. Operational confirmation and financial treatment are related but separate records.
The NDIS cleaning quote guide explains how to check proposed change and cancellation terms before accepting a service. This page deliberately publishes no dynamic price, time threshold or automatic charging rule.
If a replacement visit is wanted, provide more than one suitable day or time range and say whether the task priorities remain the same. The provider still needs to check capacity for the exact address.
Do not assume the original cleaner, time or duration transfers to a new date. Treat the change as unconfirmed until the provider supplies the revised booking details in writing.
A longer gap may change which indoor tasks matter most. Before the next visit, review the bathroom, toilet, kitchen, suitable floors and other agreed areas and rank the essentials. Ask for assessment if build-up or conditions now differ materially from the quoted scope.
Do not add unquoted rooms or specialised work merely to catch up. Heavy build-up, appliance or cupboard interiors, internal glass and unfamiliar surfaces still require assessment and written acceptance.
If the provider has a key, fob, building permission, alarm instruction or code, say whether access remains authorised during the pause. If the visit is cancelled because nobody can provide entry, do not leave a worker relying on an obsolete instruction.
When authority ends, arrange secure return of physical access items and change codes where appropriate. The home access and key guide provides a focused checklist.
Tell the participant, nominee or other person with authority to change the booking. Depending on the arrangement, a plan manager, support coordinator, household access contact or another provider may also need the updated date.
A person who receives schedule messages may not be authorised to change scope, approve a charge or end the service. Keep roles specific and avoid sharing unrelated participant information.
Keep the request, date and time sent, contact channel, provider response, revised booking, access change and any unresolved question together. If the provider phones, send or request a brief written summary.
Update personal calendars and support rosters so the old visit is not treated as active. Retain the record with the agreement and later invoice so the dates can be reconciled.
A repeated scheduling failure, unresolved quality problem or arrangement that no longer meets the participant’s needs may require a service review rather than another reschedule. The NDIA’s working-with-providers guide says participants can give feedback, ask for changes and choose another provider.
If the relationship may end, read the NDIA’s changing-providers guidance before setting transition dates.
The official sources used here were reviewed on 4 September 2026. Recheck the NDIA information on service agreements, making and updating agreements and changing providers when acting because current rules and procedures can change.
Email the exact service address, booking date, requested change and suitable alternatives to info@smurfettescleaningservice.net. Smurfettes can check the specific booking or assess timing and current cleaner capacity before replying in writing. A request does not confirm the change until acknowledged.
Service overview: see the national NDIS indoor cleaning information.
