Fortnightly household cleaning can keep agreed priorities clear without assuming every room will be cleaned on every visit. Tell Smurfettes the tasks you want help with, which matter most each fortnight and which can alternate. We will check the address, tasks, access and preferred timing before offering a written quote and confirming an appointment.

Agree the tasks for a two-visit pattern

Start with the full service address, preferred day or time window, expected visit length, rooms that may be entered and the person who can approve changes. Share communication preferences and practical details about pets, mobility equipment or sensory needs only where they affect the cleaning. Do not send diagnosis details or a complete NDIS plan just to request a quote.

A simple two-visit list can show:

Priority tasks each visit: agreed household cleaning that should be considered first, in the order the participant chooses.
First-fortnight tasks: a set of rooms or less frequent work to consider on one visit.
Next-fortnight tasks: a different set of rooms or less frequent work to consider on the following visit.
Tasks needing separate approval: new, specialist or out-of-scope work that waits until the task, price, timing and authorised decision-maker are confirmed.

The lists help make trade-offs visible when the agreed time is limited. They do not guarantee every listed task on each visit.

Describe actions and boundaries

“Bathroom” or “kitchen” alone is too broad. Name the action and surface, such as wiping a basin, cleaning a shower screen, mopping a suitable tiled floor, wiping a kitchen bench or vacuuming an agreed room. Identify belongings that must not be moved and where any authorised moved item should be returned. Check products and equipment before the visit if a surface or sensitivity needs particular care.

In a shared home, separate the participant’s private area, agreed shared areas and rooms outside the service. Housemates, family, support workers, SIL staff, housing staff and property managers may help with access, but they do not automatically have authority to add work, approve an invoice or receive participant information. Agree who can make those decisions.

Confirm priorities and changes for each visit

At the start, the participant or authorised contact can confirm whether the usual order still fits. A spill, inaccessible room or changed need may alter the priority. If no authorised person can decide, keep to the last accepted scope and pause tasks that need a new decision. Do not silently drop work or add extra time, tasks or price.

At the end of each visit, record whether each agreed task was completed, deferred, declined or unable to proceed, with a short reason when useful. A deferred task is not automatically promised for the next visit; the authorised person can move it into the next priority list, return it to its alternating place or remove it. Agree any change to the quote in writing before the affected work proceeds.

Separate cleaning from other work

Household cleaning is different from damage repair, pest treatment, mould remediation, biohazard work, building maintenance, personal care and clinical infection control. Stop the affected task and seek the right assessment if such work is found. Exit cleaning that is a direct cost of meeting a tenancy agreement is generally excluded from NDIS supports. Limited transitional exceptions may apply to certain existing plans; ask your NDIS contact to check whether an exception applies before booking. If routine disability-related household cleaning is also needed around a move, describe those tasks separately and ask the authorised funding contact to check them against the plan before booking.

Check NDIS funding and payment

Fortnightly frequency alone does not make cleaning fundable. Each proposed task must be an NDIS support for the participant, relate to their disability support needs and fit their plan and current rules. Keep ordinary living costs, duplicate work and tasks solely for other household members out of the participant’s funded scope. Direct tenancy costs are generally excluded; confirm any applicable existing-plan exception with your NDIS contact before using plan funds. If unsure, ask the participant’s NDIS contact, plan manager or support coordinator before accepting a funded quote.

For NDIA-managed funding, the provider must be registered for the relevant support. For household cleaning under plan-managed or self-managed funding, participants can generally choose a registered or unregistered provider, subject to current rules and their plan. Provider and invoice steps also differ. Smurfettes Service Pty Ltd is registered for Household Tasks, but registration does not approve any individual task or claim. Confirm the plan-management and payment details for this participant before booking.

Check the quote, visit record and invoice

The written quote should name the address, two-visit pattern, expected duration or price basis, included tasks, exclusions, access method, person who can approve changes and invoice contact. After each visit, compare the dated record of work actually delivered with the invoice. Ask about a missing, deferred or unapproved item before accepting a charge. Use enough task detail to understand the service rather than relying on “fortnightly clean” alone.

After an agreed number of visits, review repeated deferrals, tasks taking longer than expected, inaccessible rooms and changes in participant preference. Agree a new dated task list for future visits instead of altering completed records. A changed plan or household arrangement may also need a fresh funding or authority check.

Protect access and personal information

Use an agreed method for keys, codes and arrival messages, and delete temporary access information when it is no longer needed. Share task records and invoices only with the participant or people and organisations authorised for this service. Do not put plan or household information into a shared group without permission.

Related cleaning information

Request a written fortnightly quote

Send the address, priority tasks for every visit, alternating tasks, access details, preferred timing and authorised contact. Call 1300 525 336 or email info@smurfettescleaningservice.net. Ask the written reply to confirm the included work, exclusions, price basis and proposed visit time. A recurring appointment starts only after the scope, price, timing and access arrangements have been accepted.

NDIS Fortnightly Cleaning Services