Treat a one-off clean as a closed household-work ticket. The ticket opens with the condition at one address, names the work that may be considered, records the limits, and closes with a dated result. It is not a standing instruction for later visits. The participant, nominee or another authorised person owns the ticket and decides whether a proposed quote matches it.
Write one sentence explaining why this visit is being considered. Examples include making selected floors easier to use after a disruption, addressing a defined bathroom and kitchen list, or completing a bounded catch-up task. Avoid broad aims such as “fix the house” or “do whatever is needed.” Name the person who may answer scope questions and the person who may approve a price or change.
Record the full address, the areas offered for inspection and the ordinary cleaning condition that affects the quote. Note blocked access, delicate finishes, pets, mobility equipment and objects that must stay within reach. Photographs are optional: use them only with authority, for a stated scoping purpose and with a deletion date. A diagnosis or complete plan is not an admission requirement.
Mark each room as offered, excluded or decision-needed. Under an offered room, name the surface and action rather than the room alone: for example, vacuum the accessible carpet, wipe the cleared bench, or mop the unblocked tiled area. Add a “do not move” note beside personal items, equipment and fragile objects. An interior appliance, high surface or heavy object needs a separate line.
| Band | Client instruction | Ticket effect |
|---|---|---|
| Must consider first | Order the small number of tasks central to the visit | They are assessed before the lower bands |
| Consider next | Rank the remaining quoted tasks | They stay within the same time and price boundary |
| New decision | Hold specialist, newly discovered or unquoted work | No action until a new scope decision is recorded |
Set the requested date, arrival window, latest finish, expected duration or price basis, and the approved access method. State whether the ceiling is time, fixed scope, fixed price or a combination. A preferred date remains a request until it appears in an accepted written arrangement. The ceiling cannot be extended by an informal request from someone without change authority.
A finish test describes an observable action, not a guaranteed household outcome. “Vacuum the accessible bedroom carpet” can be checked; “make the bedroom healthy” cannot. Include the permitted method, any product restriction, the objects that may be moved and where they must be returned. If part of the surface cannot be reached, the record should identify that exception rather than overstate completion.
| Code | When it applies | Client decision |
|---|---|---|
| Access stop | A room, surface or safe route is unavailable | Reopen access or defer that line |
| Scope stop | The condition needs mould, pest, biohazard, hoarding, repair, clinical or other specialist work | Remove it from this domestic-cleaning ticket and seek the right service |
| Authority stop | A person asks for work, disclosure or a price change without recorded authority | Wait for the ticket owner or named approver |
For a larger ticket, choose a time or task boundary where the authorised person can inspect the remaining bands. They may keep the order, exchange two already quoted lines, or close the visit at the agreed ceiling. Record the choice. The checkpoint does not turn new work into included work, authorise extra time or alter the price without a written change.
List the participant area, each shared area offered for work, and every excluded room. Beside each person involved, record only their role: access contact, information contact, task approver or invoice approver. A housemate, relative, support worker, SIL worker, housing provider or property manager may hold one role without holding the others. This prevents access help from being mistaken for authority over the ticket or participant information.
Ask four questions before assigning an NDIS payment lane: Is the purchase an NDIS support? Is it connected with this participant’s disability support needs? Is it consistent with the plan? Does the work exclude ordinary living costs, another resident’s tasks and private tenancy or specialist obligations? A one-off label answers none of those questions. If an answer is uncertain, pause the purchase and ask the participant’s appropriate funding contact.
NDIA-managed funding requires a currently registered provider. Self-managed and plan-managed funding usually allow a registered or unregistered provider, although current exceptions still apply. A webpage title, logo or general service description is not registration evidence, and this page makes no provider-status claim. Check the relevant official record and the participant’s payment route before any quote is accepted.
Place the quote beside the work map. Require matching address, admission snapshot, priority bands, finish tests, ceiling, stop codes, exclusions, decision roles and price basis. Give the quote a date or version. A response that says only “one-off clean” is not specific enough to reconcile. Resolve differences in writing while the document is still a proposal.
For every quoted line, record one closing state: addressed, partly addressed, not started, declined, or stopped under a named code. Add a short factual note where the state is not addressed. Compare this exit receipt with the invoice before approval. Do not convert work that was inaccessible, paused or outside the ceiling into a completed line.
Confirm the return or deletion of temporary keys, codes, arrival instructions and unnecessary photographs. Store only the quote, accepted changes, exit receipt and invoice records needed by the authorised person or organisation. The ticket should say who retains those documents and for how long. Closing a visit also closes access to participant information unless another authorised purpose exists.
Use the national guide for the broader NDIS household-task test, the bathroom guide for a room-level task map, and the services-and-areas guide when the enquiry belongs on another service pathway.
Prepare the purpose, admission snapshot, work map, three bands, ceiling, stop codes, permission roles and intended payment lane. When seeking a written price, phone 1300 525 336 or send the brief to info@smurfettescleaningservice.net. Compare the response line by line with your ticket. Keep the date as unconfirmed and the document as a proposal until an authorised person accepts its scope, price, visit window and access method in writing.
