Request a quote or call 1300 525 336.
Need household-cleaning help in Shoalhaven? Tell Smurfettes where the home is, which indoor tasks are priorities and when help is requested. Email info@smurfettescleaningservice.net. The exact address, proposed work and current cleaner capacity must be checked before a date can be offered.
Describe practical cleaning actions
Rather than asking for a result such as “everything clean”, identify the work to be considered:
- which suitable indoor floors need vacuuming
- which suitable indoor floors need mopping
- which safely reachable surfaces need dusting or wiping
- which standard kitchen and bathroom surfaces are priorities
- which bedroom and living-area surfaces are in scope
The accepted quote should match those actions to rooms, frequency and access conditions.
Use the complete Shoalhaven service address
An enquiry might come from Berry, Nowra or another Shoalhaven address. Provide the exact address and postcode, together with the proposed tasks and timing, so current capacity and appointment details can be checked for the home itself. Add only useful arrival details, such as the dwelling type, building entry, stairs, lift or gate.
Turn the enquiry into a clear agreement
- Ask: send the exact address, preferred schedule and ordered room list.
- Clarify: resolve questions about access, tasks, exclusions or the invoice recipient.
- Book: accept the final written quote and obtain confirmation of the visit time.
No diagnosis or unrelated personal history is required to start that process.
Ask how timing changes will be handled
For a Shoalhaven quote, the quote or booking terms should explain what happens when a requested visit needs to move.
- Check the cancellation and rescheduling terms.
- Use the agreed contact for a change request.
- Do not assume a replacement time until it is confirmed.
Scope boundaries and special requests
Assessment-only indoor requests: heavy build-up, detailed cupboard or appliance interiors, internal glass and unfamiliar surfaces are not standard inclusions. You may mention one of these requests, but it is not accepted unless Smurfettes assesses and confirms the exact task in writing.
Not part of this service: laundry or linen duties, dishes, organising or decluttering, packing or moving items, gardening, yard work, exterior cleaning, property maintenance, repairs, handyman work, personal care, transport, meal preparation, supervision, support coordination, plan management, clinical work, mould or biohazard remediation and pest treatment are outside this indoor house-cleaning scope.
Protect access, permissions and payment details
Keep keys, alarm codes and detailed entry instructions out of a general enquiry. Share sensitive access information securely only after the recipient and purpose have been confirmed.
Identify the participant’s rooms, agreed shared areas and any other resident’s room or belongings that need boundaries. Confirm who may approve entry, movement of belongings, products, task changes and payment arrangements.
An enquiry, quote or booking does not approve NDIS funding. Ordinary living costs, unrelated household tasks and direct tenancy costs remain separate. If privately paid work is discussed, keep its scope and payment arrangement separate from any NDIS-funded work and confirm the appropriate authorised person before accepting it.
For self-managed or plan-managed funding, confirm the applicable participant, nominee or plan manager billing and record requirements. For NDIA-managed funding, check the current provider and payment requirements that apply. A support coordinator can help frame questions but does not replace the person authorised to approve scope, access, funding or payment.
NDIS funding and a cleaning booking are separate
Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks.
Registration confirms provider status, while the individual plan still controls the funding question.
Whether the service can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan, current NDIS requirements and the applicable funding decision. Smurfettes does not guarantee funding or make that decision. If you are unsure, check with the plan manager, support coordinator or NDIS contact before accepting the quote.
Ask about NDIS house cleaning in Shoalhaven
Request a quote or call 1300 525 336.
Ask about Shoalhaven by emailing info@smurfettescleaningservice.net. Give the exact address, priority rooms, requested days and entry notes. Smurfettes must confirm availability, tasks, price and timing in writing. The written quote records what the booking is intended to cover.
Also see: NDIS cleaning information in New South Wales and recurring cleaning options.
Related regional house-cleaning information
These links separate nearby or similarly named regional catchments. Each page still requires an exact-address availability check.