Request a quote or call 1300 525 336.
Start a Canterbury cleaning enquiry by naming the indoor rooms and actions you want quoted. Include the exact street address, preferred days and practical arrival details in an email to info@smurfettescleaningservice.net. Smurfettes reviews access, timing and current cleaner capacity; keep keys and entry codes out of the first message and arrange any necessary access details securely later. The first message does not create a booking or confirm NDIS funding.
Start with a room-by-room task list
A short room list makes the cleaning request easier to assess:
- vacuum suitable floors in the nominated indoor rooms
- mop the agreed suitable indoor floors
- dust or wipe surfaces that are suitable and safely reachable
- clean the named standard surfaces in the kitchen and bathroom
- include agreed bedroom and living-space surfaces
State the priority order, timing preference and access details. Do not assume an action is included until it is written into the quote.
Include local access details with the address
For enquiries from Belmore, Punchbowl and other parts of the Canterbury area, include the suburb and postcode with the street address. Mention practical arrival details such as the unit number, shared entrance, parking, stairs or lift, pets, communication preference and the person to contact about entry. Tell us if an access detail affects visit timing or price. Keep keys and entry codes private until a safe arrangement is agreed.
Use the written quote as the booking guide
- Request a review of the address, room priorities, frequency and time windows.
- Check the document for tasks, exclusions, price basis, changes and cancellation terms.
- Accept and confirm using the stated process before treating the proposed visit as booked.
The team does not need a diagnosis, full plan or personal background unrelated to cleaning.
Describe what is safely reachable
For a Canterbury quote, height and access notes help separate standard reachable-surface work from a request needing another assessment.
- Identify high or blocked surfaces.
- Do not assume ladders or heavy-item movement are available.
- Ask for the reachable boundary to be written into the quote.
Scope boundaries and special requests
Assessment-only indoor requests: heavy build-up, detailed cupboard or appliance interiors, internal glass and unfamiliar surfaces are not standard inclusions. You may mention one of these requests, but it is not accepted unless Smurfettes assesses and confirms the exact task in writing.
Not part of this service: laundry or linen duties, dishes, organising or decluttering, packing or moving items, gardening, yard work, exterior cleaning, property maintenance, repairs, handyman work, personal care, transport, meal preparation, supervision, support coordination, plan management, clinical work, mould or biohazard remediation and pest treatment are outside this indoor house-cleaning scope.
NDIS funding and a cleaning booking are separate
Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks. Registration confirms provider status, while the individual plan still controls the funding question. Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. Smurfettes does not guarantee funding or make that decision. Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents outside any proposed participant-related line; ask for private-pay work to be described and priced separately. For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager or NDIS contact before accepting the quote. A quote or invoice does not approve funding.
Ask about NDIS house cleaning in Canterbury
Request a quote or call 1300 525 336.
To add details to a quote, email info@smurfettescleaningservice.net with any missing room, task, timing or access information. Keep keys and entry codes private until a safe access arrangement is agreed. Confirm any change to the written scope, price or appointment before booking.
Useful links: cleaning information for New South Wales and planning recurring cleaning.