A fortnightly cleaning plan works best when it is written as a repeating 14-day cycle rather than a promise that every task will be completed on every visit. The participant, nominee or other authorised person chooses the priorities, identifies any disability-related support need and approves the quote. The cleaner then works from the agreed visit card for that address.
Build one 14-day cycle card
Start with the full address, preferred day and time window, expected visit length, access method and authorised contact. Add communication preferences, rooms that may be entered and rooms that remain private. Record pets, mobility equipment, sensory preferences and any safe-use instructions only when they are relevant to the work. Do not include diagnosis details that the cleaner does not need.
Divide tasks into baseline and rotation lanes
The baseline lane contains the small number of tasks considered first on each visit. The rotation lane contains areas that can alternate between Cycle A and Cycle B. A third lane holds tasks that are only completed after separate approval. This makes trade-offs visible when the available time does not cover the whole list.
| Lane | What belongs there | Decision rule |
|---|---|---|
| Baseline | Agreed high-priority household tasks | Confirm their order at the start of each visit |
| Cycle A | One set of rooms or lower-frequency tasks | Consider on the first fortnightly visit in the pattern |
| Cycle B | A different set of rooms or lower-frequency tasks | Consider on the next visit in the pattern |
| Approval | New, specialist or out-of-scope requests | Pause until scope, price, timing and authority are confirmed |
Describe actions, not room names alone
“Bathroom” or “kitchen” is too broad for a useful service record. Write the surface and action: wipe the bathroom basin, clean the shower screen, mop the tiled floor, wipe the kitchen bench or vacuum an agreed room. State what must not be moved and where cleaned items should be returned. If products or equipment need approval, record that before the visit.
Set a start-of-visit choice
At the beginning of each visit, the authorised person should confirm whether the baseline order still fits. A spill, an inaccessible room or a changed household need may make another task more important. Record any reprioritisation instead of silently dropping work. If no authorised person can decide, follow the last approved card and pause anything that needs a new decision.
Use a carry-forward rule
A task not reached during one visit does not automatically become an extra promise for the next visit. Mark it completed, deferred, declined or unable to proceed, with a short reason. The authorised person can then place it into the next baseline, return it to its rotation lane or remove it. This keeps the next quote and schedule realistic.
Keep shared-home authority clear
In a shared home, identify the participant’s private area, agreed shared areas and any area outside the service. Housemates, family, support workers, SIL staff, housing staff or property managers may provide access or information, but they do not automatically have authority to add work or disclose participant information. Record who can approve tasks, changes and invoices.
Separate household cleaning from other work
Routine household tasks are different from damage repair, pest treatment, mould remediation, biohazard work, building maintenance, personal care and clinical infection control. They are also different from an end-of-lease clean required by a tenancy agreement. If a request crosses one of these boundaries, pause it and obtain the right service, funding decision and written scope.
Apply the NDIS funding test to the support
Fortnightly frequency does not make cleaning NDIS-funded. Before using NDIS funds, confirm that the household task is an NDIS support, relates to the participant’s disability support needs and is in line with the participant’s plan. Keep ordinary living costs, tenancy obligations and work for other household members out of the NDIS record. If the funding position is unclear, check with the participant’s my NDIS contact, plan manager or support coordinator before purchase.
Match the provider check to plan management
For an NDIA-managed plan, check the current requirement to use a registered provider. Plan-managed and self-managed participants can generally choose registered or unregistered providers, subject to current rules and the plan. Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks. Registration does not determine whether the proposed service can be funded under an individual plan. Verify provider eligibility and the correct payment path before approving a service.
Reconcile each visit to the quote
The quote should identify the address, visit pattern, expected duration or price basis, included lanes, exclusions, change approver and invoice information. After each visit, compare the dated service record with the invoice. Ask about a mismatch before approval. Do not use a generic line such as “fortnightly clean” when an itemised description is needed to understand what was delivered.
Review the cycle without rewriting history
Set a review point after an agreed number of visits. Look for repeated deferrals, tasks that take longer than expected, rooms that are often inaccessible and changes in participant preference. Create a new dated cycle card for future visits rather than editing completed records. A changed plan or household arrangement may also require a new funding or authority check.
Protect access and service information
Share only the access details needed for the visit. Use an agreed method for keys, codes and arrival messages, and state when temporary access information must be deleted. Keep task records and invoices with the authorised person or organisation. Do not place participant, plan or household information into a shared group unless that sharing has been authorised.
Use linked guides without changing the cycle
Use the national guide for broader household-task planning, the bathroom guide for a room-specific brief, and the services-and-areas guide to choose another service pathway.
- NDIS Cleaning in Australia
- NDIS Bathroom Cleaning Assistance
- NDIS, DVA & Aged Care Cleaning Across Australia
Request a written fortnightly quote
Prepare the address, baseline tasks, Cycle A and Cycle B lists, access method, timing preference, decision-maker and funding path. Send that record when asking for a price: phone 1300 525 336 or write to info@smurfettescleaningservice.net. Require the reply to name the included lanes, excluded work, price basis, visit window and access method. Keep it as a proposal; only record a recurring arrangement after an authorised person accepts those details in writing.