Choose the least intrusive way to describe a Seven Hills cleaning request. A written task list may be enough; an annotated sketch, optional cropped image or consented walkthrough may help only when it answers a specific quote question. The participant, nominee or other authorised person should control the description channel, the information included and when it is deleted. No photograph, video or full plan is automatically required.
Start with a written task list
State the address or suburb as needed, separate rooms, actions, finish boundaries, exclusions, proposed one-off or recurring pattern and decision contacts. For example, identify the clear bathroom floor to mop rather than sending a room image by default. A business can return questions against the written lines. If the list is sufficient for a quote, stop there instead of collecting richer household information.
Ways to explain the cleaning you need
| Channel | Useful when | Privacy boundary |
|---|---|---|
| Written list | Tasks and limits can be stated directly | No unnecessary household image |
| Simple sketch | Layout or access route affects the quote | No names, possessions or unrelated rooms |
| Cropped image | A specific surface or obstacle needs clarification | Only the necessary area, with identifying details removed |
| Consented walkthrough | Several defined questions cannot be resolved otherwise | Named people, purpose, areas, recording rule and stop signal agreed first |
Choose a way to communicate that works for you
If a business asks for photos or a video call, you can ask why they are needed and whether a written description or sketch would answer the question. Tell them if the suggested option is inaccessible, unsafe or too intrusive. Any visual discussion still needs your consent.
Confirm the tasks in writing
Whether you explain the request in writing, with a sketch or in conversation, identify the area, cleaning task and important limits. Mention items not to move, inaccessible surfaces, product restrictions and excluded work. Confirm the resulting tasks in an accessible written quote before accepting.
Keep different cleaning requests clear
Routine cleaning covers agreed repeat actions. Write any extra actions for a deep or spring clean as separate lines. A single-visit request needs its own bounded description. Name laundry stages individually, such as wash, dry, fold or return items, instead of using one catch-all line. Keep exit or vacate work on a tenancy-handover record; it is a direct tenancy cost, not an NDIS Household Tasks claim. Do not use a whole-home image to blur those different categories.
Share only relevant access information
Describe parking or building constraints, stairs or lift, pets, communication preference and the on-day contact only as needed. In a shared home, exclude private rooms and unrelated possessions from any sketch, image or walkthrough. A live key location, door code or alarm detail should not appear in quote material unless a specific authorised purpose genuinely requires it, and visit-specific secrets should be handled separately.
Agree privacy arrangements before a walkthrough
Name who will attend, the defined questions, the areas that may be shown, whether recording is forbidden, the stop signal and what notes may be retained. Household members should not be filmed or discussed without appropriate consent. The walkthrough ends when the questions are answered or consent is withdrawn. It does not authorise entry, future visits, extra scope or storage of a visual copy.
NDIS funding and your cleaning request
For a proposed NDIS-funded task, check that it relates to the participant’s disability support needs, is an NDIS support, is consistent with the plan and available budget, and follows current rules. Do not route direct tenancy costs, ordinary living expenses or unrelated work through this Household Tasks request. The relevant support relationship can be described without automatically supplying a diagnosis, full plan or unrelated support notes.
Plan management and payment arrangements
For self-managed funding, use current self-management rules, decide whether the support and price are suitable, and retain the required records. Ask the plan manager which quote and invoice steps apply before sending supporting material for a plan-managed purchase. Before sending details for an NDIA-managed request, check the current my-provider and provider-registration steps. Share each party only the information needed for its role.
Get a written quote after discussing the home
Your quote should identify the Seven Hills address, tasks, type of cleaning, proposed date or frequency, exclusions, access, price, tax, validity and invoice details. Ask for those details in writing rather than relying on “as shown in photos” or “as discussed on video”. Compare quotes using the same requested work.
Confirm any changes in writing
If a surface, access, product or requested task changes, discuss the affected work before it continues. Check the effect on time and price and get approval from the relevant person. A new photo does not replace clear instructions about the change.
Ask how photos and notes will be handled
- Ask what sketches, photos, recordings or notes will be kept.
- Check who will receive them and why.
- Make sure the agreed cleaning is recorded in the written quote.
- Ask for material to be deleted when it is no longer needed, subject to valid record-keeping duties.
- Keep keys, codes and other sensitive entry details separate.
The service record and invoice should describe the agreed tasks and charges. A wider visual record of the home should not be retained simply to document the cleaning.
Related cleaning guides
- For state location information, see NDIS cleaning in New South Wales.
- For broader service and area information, see NDIS, DVA & Aged Care Cleaning Across Australia.
- For bathroom cleaning information, see NDIS Bathroom Cleaning Assistance.
Get a quote for NDIS cleaning in Seven Hills
Call 1300 525 336 or email info@smurfettescleaningservice.net. Start with your address, requested tasks, preferred timing and practical access details. Tell us how you prefer to communicate, and share a sketch or image only if it is needed to clarify your request and you choose to do so. We can discuss the details and provide a written quote.