Need household cleaning in Seven Hills? Tell Smurfettes your address, the rooms and tasks you want help with, and any access or product preferences. A written task list is usually a good place to start. We can discuss the request and provide a written quote without routinely asking for photos, video or a full NDIS plan.

Start with the cleaning you want

List each room and task, the finish you want, anything to leave alone, and whether you need a one-off visit or recurring cleaning. For example, you can describe a clear bathroom floor to mop without sending a room image. Include the decision contact and only the address and access details needed for a useful quote. If the list answers the quote questions, there is no need to collect richer household information.

Choose how to explain a question

  • Written list: Best when the tasks and limits can be stated directly. It avoids an unnecessary image of your home.
  • Simple sketch: May help when the layout or access route affects the quote. Leave out names, possessions and unrelated rooms.
  • Cropped image: Optional when a specific surface or obstacle needs clarification. Show only the necessary area and remove identifying details.
  • Walkthrough with your consent: Consider only if several defined questions cannot otherwise be answered. Agree who will attend, the purpose, areas, recording rule and stop signal first.

If a photo or video call is suggested, ask why it is needed and whether a description or sketch would work. Tell us if a method is inaccessible, unsafe or too intrusive. The participant, nominee or other authorised person controls what is shared. No visual discussion is required without consent.

Confirm the tasks and service type in writing

Whichever way you describe the request, put the agreed area, cleaning task and limits in an accessible written quote. Mention items not to move, unreachable surfaces, product restrictions and excluded work. Routine cleaning covers agreed repeat actions; list extra deep or spring-cleaning detail separately. A one-off visit needs its own defined task list. For laundry, specify washing, drying, folding or returning items individually rather than assuming every stage is included.

Check funding for tenancy and household tasks

The NDIS excludes exit cleaning that is a direct cost of meeting a tenancy agreement. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask your authorised funding contact to check them against your plan before booking. Ask for distinct tenancy handover tasks, prices and payment records; a routine household-cleaning quote does not decide the funding position for another task.

For any proposed NDIS-funded cleaning, check that the task is an NDIS support for the participant, relates to their disability support needs, fits their plan and available budget, and follows current rules. Keep ordinary living expenses and unrelated household work separate. A diagnosis, full plan and unrelated support notes are not automatically required to explain a cleaning request.

For self-managed funding, check the current rules, whether the support and price are suitable, and what records you need. For plan-managed funding, ask the plan manager about its quote and invoice process. NDIA-managed funding requires a registered provider; Smurfettes Service Pty Ltd is registered for Household Tasks. Confirm the current provider and my-provider steps for your plan. Registration does not approve an individual task for NDIS funding. Share each party only the information needed for its role.

Protect access details and shared-home privacy

Describe parking or building constraints, stairs or lift, pets, communication preference and the on-day contact only as needed. In a shared home, leave private rooms and unrelated possessions out of sketches, images and walkthroughs. Keep key locations, door codes and alarm details out of quote material unless a specific authorised purpose requires them; handle visit-specific secrets separately.

Before a walkthrough, agree who will attend, the questions, permitted areas, whether recording is forbidden, a stop signal and what notes may be kept. Do not film or discuss other household members without appropriate consent. The walkthrough ends when the questions are answered or consent is withdrawn. It does not authorise entry, future visits, extra cleaning or storage of a visual copy.

Review the quote and approve changes

Check that the quote identifies the Seven Hills address, tasks, cleaning type, date or frequency, exclusions, access, price, tax, validity and invoice details. Do not rely on “as shown in photos” or a whole-home image instead of separate task descriptions. Compare quotes using the same requested work and confirm appointment availability.

If a surface, access detail, product or requested task changes, discuss the affected work before it continues. Ask how the change affects time and price, and get written approval from the person authorised to decide before the affected task proceeds. A new photo does not itself approve a change.

Ask how photos, notes and invoices are handled

Ask what sketches, photos, recordings or notes will be kept, who will receive them and why. Request deletion when material is no longer needed, subject to valid record-keeping duties. Keep keys, codes and other sensitive entry details separate. The service record and invoice should distinguish work actually delivered from agreed but unfinished tasks, and show the agreed charges and approved changes. A wider visual record of the home should not be retained just to document cleaning.

Related cleaning guides

Get a quote for NDIS cleaning in Seven Hills

Call 1300 525 336 or email info@smurfettescleaningservice.net. Start with your exact address, requested tasks, preferred timing and practical access details. Tell us how you prefer to communicate, and share a sketch or image only if it is needed and you choose to do so. We can discuss availability and provide a written quote.