Need help with household cleaning in Randwick? Tell Smurfettes your exact address, the rooms and tasks that matter most, and when you would like help. We can discuss access and provide a written quote so you can decide whether the proposed cleaning suits your household.

Choose your priority cleaning tasks

Gloved hand wiping a bathroom vanity beside a basin

Tell us what you need help keeping usable, such as a bathroom, floors or a clear kitchen work area. List the cleaning you want in each room. For example, you might ask for vanity surfaces to be wiped, the toilet cleaned and a clear floor area mopped. Point out items not to move, product restrictions, surfaces that cannot be reached safely, and any tidying or waste handling you do not want included.

Choose the type of cleaning you need

  • Routine cleaning: Tell us which rooms and repeat tasks you want, and how often. Detailed deep-cleaning work is not included unless it is agreed.
  • Deep or spring cleaning: List the extra detail and any limits on items or areas for this defined job. It is not automatically covered by a routine-cleaning price or schedule.
  • One-off cleaning: Give us the task list for the single visit and the point at which the work is complete. A one-off visit does not create an ongoing booking.
  • Laundry: Specify whether you need washing, drying, folding or putting items away. Agree each stage you want; none is assumed from the word “laundry”.
  • Vacate or exit cleaning: Describe tenancy handover tasks separately and ask for a separate quote and payment arrangement. Do not treat them as the same scope or funding decision as routine household cleaning.

Arrange safe access and protect your privacy

Share the entry method, parking or building instructions, stairs or lift, pet arrangements, communication preference and arrival contact that matter for the visit. Access to your home does not approve extra rooms, purchases or changes to the work. A diagnosis, full NDIS plan or unrelated support notes are not automatically needed for a quote. In a shared home, distinguish common areas from private rooms and say who can approve cleaning in each area.

Confirm who may make each decision

Tell us who may approve the tasks, access, price and later changes, and who should receive the invoice. These may be different people. The participant can describe personal preferences; a nominee or authorised representative may approve a purchase where they have that authority. A plan manager’s payment role does not replace household consent. A property manager cannot make a tenancy cost an NDIS support. Clarify any uncertainty before the affected work is accepted.

Check NDIS funding for the particular tasks

Household cleaning is not automatically payable from an NDIS plan. A proposed funded task must be an NDIS support for the participant, meet their disability-related support needs, fit their plan and available budget, and meet current NDIS rules. A provider description, quote, invoice, previous payment or booking does not decide this. Keep ordinary household expenses, repairs and work for other residents separate from the participant’s proposed NDIS-funded cleaning.

As a general rule, NDIS funding does not cover exit cleaning that is a direct cost of meeting a tenancy agreement. Limited transitional exceptions may apply to certain existing plans; ask your NDIS contact to check whether an exception applies before booking. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask your authorised funding contact to check them against your plan before booking. Ask for any private-pay work to be described and priced separately.

For self-managed funding, check the current self-management rules, whether the support and price are suitable, and what records you must keep. For plan-managed funding, ask the plan manager what quote and invoice information it needs. NDIA-managed funding requires a registered provider; Smurfettes Service Pty Ltd is registered for Household Tasks. Confirm the current provider and my-provider steps for your plan. Registration does not approve an individual task for NDIS funding. If a funding decision remains unresolved, do not include that task in an NDIS-funded total without an authorised check; discuss a separate private-payment choice if appropriate.

Review the written quote before booking

Check the Randwick address, rooms and tasks, type of cleaning, proposed date or frequency, exclusions, access arrangements, products or equipment, price, tax and how long the quote is valid. Keep private-pay tasks separate from proposed NDIS-funded work. Compare businesses using the same requested tasks, and confirm the appointment is available before accepting.

Agree changes before extra work starts

Tell us if a surface is blocked, a product cannot be used, a key is unavailable, a private room has changed, a safety concern appears or you want an extra task. The affected work should wait for a decision from someone authorised to approve the task and any price change. Other agreed tasks may continue only if they remain safe and independent of the unresolved issue.

Check the work and invoice after the visit

Keep a brief record of the date, address, completed tasks, approved changes and any work left unfinished. Check the invoice for the participant or purchaser, business name, service date, task description, quantity or time, rate, total, tax and payment details. Compare it with the accepted quote and ask about a charge that does not match. A repeat booking or previous payment does not approve a changed request.

More cleaning information

Request a household-cleaning quote in Randwick

Call 1300 525 336 or email info@smurfettescleaningservice.net. Include your exact address, priority rooms and tasks, preferred timing, access notes and an authorised contact. Review the written quote and confirm availability, permissions and the applicable payment arrangement before booking.