Smurfettes provides household cleaning in Doonside. Tell us which rooms and tasks need attention and whether you want one visit or recurring help.

To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.

Tell us about the cleaning you need

Include the priority rooms and surfaces, requested tasks, exclusions and whether you want one visit or recurring help. Mention product restrictions, communication preferences and useful access details. Tell us who can accept the quote or approve changes to the price or timing. Share the street address through the enquiry channel so the team can check the home.

The request should distinguish ordinary accessible surface cleaning from repair, restoration, clinical decontamination, hazardous work, pest treatment, heavy-item movement and other specialist services. Leaving those boundaries unstated creates no permission to include them. Cleaning outcomes cannot be guaranteed.

Make your priorities clear

Describe the work you want rather than asking for everything to be cleaned. Let us know how paperwork, medication, fragile belongings, mobility equipment and another resident’s items should be treated. Anything unclear should be discussed before it is included.

Check your written quote

The returned quote should repeat the address or authorised reference, included tasks, exclusions, proposed date or frequency, access assumptions, products and equipment responsibility, pricing basis, tax treatment, cancellation or travel conditions where relevant, legal entity and invoice fields. It should also state which request lines could not be offered or still require information.

Compare the tasks and arrangements as well as the price. Check that a quote has not left out a priority room or assumed different products or quantities. If a material detail changes, ask for an updated, dated quote.

Confirm the agreed service

The participant or authorised contact should accept the final written quote. An earlier visit or availability discussion does not approve different work. Funding, service acceptance and access permission may involve different people, so confirm the arrangements that apply to your booking.

Before the cleaner arrives

Confirm the agreed time, entrance, parking, stairs or lift, pets, arrival contact and any route that must stay clear. Share sensitive entry details securely with the intended recipient. If access has changed, tell the team before the affected work begins.

If a priority area cannot be reached

If a surface cannot be accessed, an unquoted room should not automatically take its place. You or your authorised contact can discuss another task, leave the affected work for later or request a revised arrangement. Confirm any effect on time or price before a different task begins.

Cleaning in a shared home

Identify the participant’s private areas, agreed common spaces and other residents’ rooms or belongings. A housemate, landlord, support worker, housing contact or family member can provide access information without being authorised to change the cleaning service. Ordinary shared household costs and tenancy duties should not be charged to an individual NDIS budget by default.

Check your NDIS funding

Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. The assistance must be an NDIS support for the person. A quote or booking does not confirm funding. We can provide a written quote and invoice. Keep ordinary household expenses, repairs and work for other residents outside the NDIS payment request. Exit cleaning that is a direct cost of meeting a tenancy agreement is generally excluded from NDIS funding. Limited transitional arrangements can apply to some existing plans. Check the proposed work with your NDIS contact before booking; private work can be quoted separately. Keep private-pay work outside NDIS invoices and payment requests, with separate descriptions, prices and private-payment records.

For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details.

For self-managed funding, check the purchasing and evidence requirements. For plan-managed funding, confirm the plan manager’s invoice and claim process. For NDIA-managed supports, the required provider registration and current my-provider conditions must be satisfied. Confirm the current steps for recording the provider with the NDIA. Check individual funding and payment questions with the participant’s plan manager, support coordinator or NDIS contact before booking.

After the cleaning visit

Check which agreed tasks were completed and ask about anything changed or left unfinished. Any revised time, quantity or task should reflect an approved change. Compare the invoice with the service date, business, tasks, rates, tax and total, and ask about anything unclear.

Keep your booking documents together

Keep the enquiry, quote, acceptance, relevant access updates, agreed changes, service record and invoice together. If a correction is needed, ask for a complete, dated replacement and keep the earlier version so you or the plan manager can follow the change.

More cleaning information

Request a household-cleaning quote in Doonside

Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact Doonside address, priority rooms and tasks, preferred visit pattern, access notes and an authorised contact. Ask for a written quote and confirmation of availability, and check the applicable funding arrangements before accepting the service.