To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.
Choose the rooms and tasks that matter most
Start with the cleaning you or your authorised nominee want help with. Include the exact address, dwelling type and areas that may be entered. Identify anything that should be excluded, including another resident’s private work, property maintenance or specialist tasks.
Describe the cleaning in each room
Name the surface and the task you want included. For example, wiping a cleared kitchen bench and leaving it dry does not automatically include cupboards, appliances, dishes, belongings or floors. Ask about any unclear task before accepting the quote.
Tell us who can approve the work
Name the participant or nominee and the relevant enquiry, arrival, property and invoice contacts. Tell us who can approve changes. A family member, support worker, coordinator, plan manager, housemate or property manager can provide information without being authorised to approve every task.
Your household priorities and preferences
Describe the cleaning support needed in practical terms. You do not need to send a full plan, diagnosis history or unrelated support notes with an initial enquiry. Cleaning tasks do not come with a health or tenancy outcome guarantee.
Household cleaning and specialist work
| Finding | What to discuss |
|---|---|
| Specific routine household-cleaning action with suitable access | Ask for a quote and check the applicable NDIS funding |
| Repair, building defect, property maintenance or direct tenancy obligation | Discuss separately with the responsible property contact |
| Pest, mould, biohazard, clinical infection-control or other specialist condition | Seek a suitable separate assessment or specialist service |
| Unknown condition, blocked route or unapproved area | Clarify with the appropriate authorised person before work proceeds |
Cleaning in a shared home
Identify the participant’s rooms and any agreed shared areas. Other residents’ ordinary household work should be considered separately, with the appropriate permission. Share property or housemate information only where needed to arrange the agreed cleaning.
Check your NDIS support and funding
Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding. Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately. For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. For NDIA-managed supports, you must use a currently registered NDIS provider. For self-managed or plan-managed supports, you can usually choose a registered or unregistered provider, with exceptions for some supports. Before accepting the quote, confirm the provider’s legal business name and ABN, their eligibility to provide the support and the payment arrangement. Check individual funding and payment questions with the participant’s plan manager or NDIS contact before booking.
Provider registration
Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.
Access and anything to leave alone
Tell us about parking, stairs, a lift, gates, pets, communication preferences and space around equipment. Identify any items, doors, areas or products that should not be touched or used. Providing entry does not give a contact permission to expand the cleaning. Share detailed access information only with those who need it.
Review the written quote
Check the exact address, tasks, exclusions, work needing further assessment, proposed timing, price, legal business name and invoice details. Ask for a revised quote if a priority task is missing or described more broadly than you agreed.
If your cleaning needs change
Discuss new tasks, different products, extra areas or changes to the order before the work changes. Confirm who approved the change and any effect on price or timing in writing. Keep the updated quote with the original, and clarify any unresolved point before proceeding.
After the cleaning visit
Check which tasks were completed and ask about anything changed, deferred or unable to proceed. Compare the service date, business, tasks and price with the invoice. Work left unfinished should not be described as completed without a valid explanation. Keep the records needed for payment and any applicable requirements.
More cleaning information
Use the links below to browse other New South Wales locations, wider programmes or bathroom-cleaning information
- NDIS cleaning in New South Wales
- NDIS, DVA & Aged Care Cleaning Across Australia
- NDIS Bathroom Cleaning Assistance
Request a household-cleaning quote in Cessnock
Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact Cessnock address, priority tasks, access details, preferred timing and an authorised contact. Review the written quote and confirm the service and applicable funding arrangements before accepting.