To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.

Build a room-by-room cleaning scope

The exact list is agreed before the visit. Depending on the written quote, the discussion may include:

  • agreed tidying that does not include unapproved item movement
  • a recurring core list with a separately agreed rotating priority
  • kitchen benches, sinks and agreed external surfaces
  • bathrooms and toilets listed in the written scope

Scope boundary: A general cleaning request does not automatically include appliance interiors, high-access work, heavy-item movement, specialist treatment or another person’s separate tasks. List anything outside routine surfaces so it can be assessed before booking.

Define bathroom and toilet tasks precisely

For bathroom help, identify the surfaces and fixtures you want included rather than using a broad phrase such as “do the bathroom”. Floors, mirrors, basins, showers and toilets can be listed separately in the requested priority order.

Buildup, damaged surfaces and specialist treatment are not assumed. Describe the current condition when requesting the quote so the proposed time and household-cleaning boundary can be assessed.

Agree how the visit will finish

Before booking, decide how you want completed priorities and any unfinished lower-priority task communicated. This can be as simple as a short message to the participant or authorised contact.

A clear finish point helps with the next visit without turning the service into unnecessary paperwork. It also avoids implying that every requested task is guaranteed within a fixed time.

Check the quote and invoice details you need

Ask for the written quote to identify the service, agreed tasks, proposed timing and price. Tell Smurfettes how your plan is managed and where an invoice should be sent, without sharing information that is not needed.

If your plan manager or authorised contact needs a particular reference, include that requirement before booking. Administrative details do not replace the individual funding decision.

Identify work that may be hard to reach

Mention high, blocked or restricted surfaces when they are part of the request. The quote can then state what is reachable with the agreed household-cleaning method and what remains excluded.

Do not assume ladders, specialist access equipment or heavy-item movement are available. Work outside the assessed access boundary should be left for clarification.

Keep provider registration and funding separate

Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding. Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately. For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager or NDIS contact before booking.

Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.

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Enquire about NDIS household cleaning in Bathurst: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.