A participant who uses an AAC device or communication board in a Dianella home needs the cleaner to allow response time and keep that communication aid available throughout the visit.
The participant may use speech, a device, symbols, typing, gestures or yes-and-no responses. The service record identifies the preferred method without assuming that a support person must answer instead.
Questions are short and limited to decisions needed for the clean.
The cleaner waits for the participant to finish composing or indicating an answer. They do not repeat the question rapidly, speak over the device or treat a delayed response as consent.
If the answer is unclear, the cleaner checks once using the agreed method.
Devices, boards, switches and charging leads are not moved away to clear a surface. The cleaner works around them or asks where they may be placed temporarily.
Settings, vocabulary and volume are not changed.
A support person can help with communication when the participant has authorised that arrangement. The cleaner still addresses the participant and does not redirect every decision to someone else.
Private information is shared only to the extent needed for the service.
Products, rooms, priorities and do-not-touch items can be written into the scope after the participant confirms them. The cleaner follows that record and asks again only when something has changed.
The participant can update any recorded choice at a later visit.
Weekly cleaning can help where essential rooms become difficult within a few days. Fortnightly is a common regular arrangement. Monthly cleaning works where everyday tasks are covered and the participant needs help with bathrooms, floors or heavier domestic work.
The booked time and frequency are confirmed in writing. Changes to the household or support routine can be reviewed before a later visit.
A deep clean may add tracks, skirtings, the oven interior, rangehood filters or inside cupboards by agreement. One-off cleaning covers a defined domestic need, while vacate cleaning is an end-of-tenancy service. Each receives a written scope rather than being assumed inside a regular clean.
One-off, deep and vacate cleaning are not automatically funded by the NDIS. The participant’s disability-related need and approved supports determine whether domestic work can be claimed.
Washing, drying, folding, putting away and changing the bed can be included. The quote records the stages required, where clean items belong and what should happen if a cycle will not finish within the booked visit.
Domestic cleaning may be funded when disability affects the participant’s ability to maintain the home and assistance with household tasks is included in the approved plan. A service preference or household circumstance does not create automatic funding.
Smurfettes Cleaning Service is a Registered NDIS Provider, registration number 4053371406. A plan manager, support coordinator or NDIA contact confirms whether the support fits the plan. We document the domestic tasks and invoice the work delivered.
In a shared household, participant funding relates to the participant’s disability-related needs. The scope separates participant areas, shared areas and ordinary work belonging to other residents.
Self-managed participants arrange the service directly and receive the invoice. Plan-managed participants provide the manager’s billing details. NDIA-managed participants use a registered provider, and Smurfettes is registered.
We record rooms, priorities, products, access, communication and the service boundary described above. The participant chooses what can move, what must stay in place and how the completed visit should be handed over.
You receive a written quote before work starts. Cleaner availability for the Dianella address is confirmed on enquiry.
Smurfettes also provides NDIS cleaning in Beldon, Connolly, Craigie, Currambine, Duncraig, Edgewater, Greenwood, Heathridge, Hillarys, Ocean Reef, Padbury, Sorrento, Woodvale, Carine, Gwelup.
For the wider service, see our Perth NDIS cleaning page.
Yes. Tell us the preferred method and the response time you need.
No. The participant remains central, with support-person involvement only as authorised.
It stays within reach unless the participant agrees on a temporary position.
The cleaner checks it using the participant’s agreed communication method rather than assuming consent.
Call 1300 525 336 or email info@smurfettescleaningservice.net. Tell us the participant’s preferred communication method and how cleaning questions should be presented. We will record the scope and confirm cleaner availability for Dianella.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
