Household-cleaning labour and ordinary cleaning products are not the same purchase. A participant may have an agreed disability-related cleaning support while standard sprays, detergents, cloths or other household products remain ordinary day-to-day costs. Check each proposed supply separately.
The NDIA says NDIS funding can only be used for NDIS supports that are related to the participant’s disability and in line with their plan. Its official non-supports list includes groceries, including cleaning and household products. That means a cleaning service should not be used as a shortcut to claim ordinary household purchases.
Open the current NDIS supports page and both linked lists. Use the NDIS cleaning funding guide for the service-funding decision.
One category being potentially fundable does not transfer that treatment to the others.
An item does not become an NDIS support merely because it is consumed or because a participant has a consumables budget. The support still needs to fit the official supports rules and the participant’s plan and must not be on the non-supports list. Ask for the exact item and basis instead of relying on a budget label.
The NDIA explains that only items on the approved replacement-support list can be considered, that the item must replace an existing support and that written NDIA approval is required before funding is used. A replacement support is not extra funding or a general exception for cleaning products.
Do not buy products on the assumption that approval will be granted later. Check the live replacement-support guidance and the participant’s actual written decision.
A cleaning quote should explain:
The NDIA’s service-agreement guidance lists product and material costs among the terms to discuss. Silence should not be treated as a promise that every product is supplied or fundable.
Participants can identify scents, ingredients, surfaces or products they want avoided and can explain practical ventilation or access preferences. The provider should confirm what it can safely use before the visit. A cleaner should not diagnose an allergy or promise that a product is medically safe.
Use the products and sensitivities guide to prepare the minimum useful information.
A request for an unfamiliar, specialist or participant-supplied product needs an assessment of the surface, instructions and safe working method. Do not assume that Smurfettes stocks, accepts or can use any named product. Wait for written confirmation in the actual quote.
Clinical cleaning chemicals, mould or biohazard products, pest treatments and exterior equipment sit outside this indoor household-cleaning scope.
If a separate product or material is supplied, the quote and invoice should describe it separately from labour. The participant and payer should be able to see the quantity, amount, funding basis and any applicable GST treatment. Do not inflate cleaning hours to recover an unrelated product cost.
Review the invoice requirements and the GST guide for those separate checks.
If the answer depends on an exception or replacement-support decision, obtain the written decision before spending funding.
A participant can prefer a product or choose to buy an ordinary household item privately without that purchase becoming an NDIS support. Similarly, a provider can agree to use a participant-supplied product without promising a funding or tax outcome. Record the commercial and funding decisions separately.
The official sources were reviewed on 4 September 2026. The supports, non-supports and replacement-support frameworks can change. Verify the live lists and the participant’s current plan before relying on this summary.
Email info@smurfettescleaningservice.net with the exact address, indoor task list, relevant surface notes and product preferences. Ask who would supply products and whether any separate amount is proposed. This page does not state Smurfettes’ products, equipment, fees, availability or the participant’s funding outcome.
Before accepting: apply the full quote guide.
