Meet the people behind Smurfettes Cleaning Service, a family-owned Australian cleaning provider founded in 2013. Our leadership and support team brings together executive direction, the founding vision, operational management and client service to guide the organisation and its service standards.
Konan Danao
Chief Executive Officer
Konan sets the direction of Smurfettes Cleaning Service. As Chief Executive Officer, he guides the organisation’s priorities, long-term development and the decisions that shape how the service operates and grows.
His focus is on clear direction, accountable leadership and responsible growth. With oversight of governance and organisational performance, Konan keeps the wider organisation focused on its service standards and the responsibilities of the people leading its work.
Jacquelyn Danao
Founder
Smurfettes began with Jacquelyn in 2013. As founder, she established the service and the values on which it was built, giving the organisation its foundation and its identity as a family-owned Australian cleaning provider.
Her founding contribution remains an important part of the Smurfettes story as the organisation continues to develop. Learn more about Smurfettes and its beginnings on our About page.
Heidi Hilwa
Operations Director
Heidi turns the organisation’s service standards into day-to-day action. As Operations Director, she oversees service coordination, team responsibilities and the delivery of agreed work.
Her focus is on making the practical details work together: what has been agreed, who is responsible and what the team needs to carry it through. Heidi connects operational oversight with clear client communication and a consistent approach to service quality.
Andrew Lloyd
Customer Service Specialist & In-house Paralegal
Andrew helps clients move from an initial enquiry to clear service arrangements and ongoing support. As a Customer Service Specialist, he assists with bookings, brings the relevant information together and keeps communication organised as clients work with Smurfettes.
Alongside his client-facing role, Andrew provides in-house paralegal support with document preparation, record organisation and legal administration. His dual role combines direct client contact with the careful work behind the service, with a focus on clear information, confidentiality and attention to detail.
Employment pathways and community participation
Smurfettes maintains a close working relationship with APM employment services to support workforce participation and employment pathways for Australians. Through this recruitment collaboration, suitable candidates are connected with opportunities across the Smurfettes team.
For a quote, booking question or service concern, contact the office so your enquiry reaches the right person. We will discuss the property, cleaning priorities and preferred timing, then confirm availability, the proposed tasks and service arrangements before you book.
