Trigg is a small suburb, a few streets deep between the bushland reserve and the beach, and being small is the reason we can be more flexible here than in most places. We are in this pocket of the coast most weeks anyway, which matters more than it sounds if your capacity changes from one fortnight to the next.
A lot of participants do not have a steady baseline. Fatigue, pain, mental health, recovery from a procedure, a run of poor sleep. Some fortnights the house is fine and a light visit is plenty. Other fortnights nothing has been done since we were last there and the whole thing has got away.
A fixed schedule with a fixed scope handles that badly. Either you pay for a visit you did not need, or you get a visit that was never going to be enough. Neither is a good use of funded hours.
The fix is not complicated. Instead of one list of tasks, we agree an order, and the cleaner works down it in the time booked.
The result is that a short visit still leaves the important things done, and a good week gets you further down the list. Nothing is left to a cleaner’s judgement on the day about what you would have wanted done first.
If the day is not going to work, tell us. Because Trigg is small and sits in the middle of a run we do regularly, moving a visit a day or two either way is usually straightforward rather than a fortnight’s wait.
What we will not do is turn up and quietly charge for a visit that could not happen. If you need to cancel, cancel. If you need to shorten it, we would rather do forty minutes properly than a rushed two hours.
That is the usual shape, and it is a starting point for your priority order rather than a fixed menu.
Fortnightly suits most households. Weekly is worth considering if the gap between visits is where things reliably fall apart, and it often works out better value than a long catch-up clean every month. Monthly is enough if you handle the day-to-day yourself.
There is also a middle option people forget about: a regular slot at a shorter duration. A shorter visit more often can beat a long visit less often, particularly if standing for long stretches is not realistic for you and the house needs someone in it more regularly.
A deep clean is the sensible way to reset after a stretch where nothing got done, and it is far less demoralising than trying to claw it back over five ordinary visits. It covers inside the oven, tracks, skirtings, door frames, and behind and under what can be safely moved.
We also do one-off cleans after a hospital stay or before visitors, and vacate cleans at the end of a tenancy.
Laundry can sit in the priority order like anything else: washing on, hung or dried, folded, put away, bed changed. For a lot of participants a changed bed is the single thing that makes a house feel manageable again, which is a perfectly good reason to put it high on the list.
Cleaning is not included in every NDIS plan. Where it is funded, help with household tasks has been approved as a support connected to the participant’s disability, based on their goals, their assessed needs and the supports already in the plan. It is decided individually, so there is no answer that applies to everyone.
We are a Registered NDIS Provider, registration number 4053371406. We cannot tell you what your plan will fund. Your plan manager, support coordinator or NDIA contact can, and it is a much better conversation to have before a regular booking than after it.
Where other people live in the home, funded cleaning is for the participant’s disability-related support needs rather than the household’s general housework. Setting a priority order actually helps here, because it makes visible exactly which tasks are in the service and which are not.
Self-managed participants arrange it with us directly and we invoice you. Plan-managed participants give us their plan manager’s details and the invoice goes there. NDIA-managed participants need a registered provider, which we are, and the claim goes through the agency.
We work through it with you, at the house or by phone: the rooms, the priority order, how we get in, who else might be there, and anything that should not be touched or moved. You get a written quote before anything starts. If a support worker or family member is helping you organise it, they are welcome on the call.
We also clean in North Beach, Watermans Bay, Scarborough, Karrinyup, Carine, Gwelup, Innaloo, Doubleview, Sorrento, Marmion, Duncraig, Hamersley, Balcatta, Woodlands, Wembley Downs, Churchlands, Herdsman and Osborne Park.
See also our City of Stirling page, our Perth NDIS cleaning page and the full Western Australia suburb list.
Tell us as early as you can and we will move it. Being small and local, Trigg is one of the easier suburbs for us to reschedule.
Yes. That is the whole point of an order rather than a list. Message us before the visit and the cleaner works to the revised order.
Yes, and for some people it works far better than a long visit occasionally. We will talk through both when we quote.
No. If clearing surfaces is part of what is hard for you, say so and we will factor the time in rather than expect the house to be prepared for us.
Call 1300 525 336 or email info@smurfettescleaningservice.net, tell us what a bad week looks like for you as well as a good one, and we will build a Trigg schedule that works on both.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
