Parcel and grocery deliveries during an Osborne Park cleaning visit need a handover rule so the cleaner does not accept responsibility for unknown goods or disclose the participant’s routine.
The participant states whether the cleaner ignores deliveries, alerts them or may receive a named expected parcel. General authority to sign for unknown items is not assumed.
The cleaner does not tell a courier that the participant is absent.
If a delivery is expected, the note identifies the supplier, time window and approved placement without adding unnecessary personal details. Identity checks and restricted goods remain the participant’s responsibility.
A cleaner does not provide their own identification for the parcel.
Boxes and bags are placed only in the nominated area, not across the main path or against essential equipment. Heavy or leaking packages are reported before movement.
The cleaning scope does not become an unpacking service automatically.
Couriers and visitors receive only the practical response authorised by the participant. The cleaner does not discuss disability, support arrangements, invoices or how long the home will be unattended.
Unexpected visitors are not admitted.
The completion message identifies any approved delivery received and where it was placed. Damage, temperature concerns or missing items are reported but not investigated by the cleaner.
Claims against the supplier remain with the participant.
Weekly cleaning can help where essential rooms become difficult within a few days. Fortnightly is a common regular arrangement. Monthly cleaning works where everyday tasks are covered and the participant needs help with bathrooms, floors or heavier domestic work.
The booked time and frequency are confirmed in writing. Changes to the household or support routine can be reviewed before a later visit.
A deep clean may add tracks, skirtings, the oven interior, rangehood filters or inside cupboards by agreement. One-off cleaning covers a defined domestic need, while vacate cleaning is an end-of-tenancy service. Each receives a written scope rather than being assumed inside a regular clean.
One-off, deep and vacate cleaning are not automatically funded by the NDIS. The participant’s disability-related need and approved supports determine whether domestic work can be claimed.
Washing, drying, folding, putting away and changing the bed can be included. The quote records the stages required, where clean items belong and what should happen if a cycle will not finish within the booked visit.
Domestic cleaning may be funded when disability affects the participant’s ability to maintain the home and assistance with household tasks is included in the approved plan. A service preference or household circumstance does not create automatic funding.
Smurfettes Cleaning Service is a Registered NDIS Provider, registration number 4053371406. A plan manager, support coordinator or NDIA contact confirms whether the support fits the plan. We document the domestic tasks and invoice the work delivered.
In a shared household, participant funding relates to the participant’s disability-related needs. The scope separates participant areas, shared areas and ordinary work belonging to other residents.
Self-managed participants arrange the service directly and receive the invoice. Plan-managed participants provide the manager’s billing details. NDIA-managed participants use a registered provider, and Smurfettes is registered.
We record rooms, priorities, products, access, communication and the service boundary described above. The participant chooses what can move, what must stay in place and how the completed visit should be handed over.
You receive a written quote before work starts. Cleaner availability for the Osborne Park address is confirmed on enquiry.
Smurfettes also provides NDIS cleaning in Beldon, Connolly, Craigie, Currambine, Duncraig, Edgewater, Greenwood, Heathridge, Hillarys, Ocean Reef, Padbury, Sorrento, Woodvale, Carine, Gwelup.
For the wider service, see our Perth NDIS cleaning page.
Only a specifically expected delivery may be handled when the participant has authorised the process.
No. The cleaner protects the participant’s privacy at the doorway.
Only when that separate task is agreed.
It is reported and placed as instructed; supplier claims remain with the participant.
Call 1300 525 336 or email info@smurfettescleaningservice.net. Tell us whether deliveries should be ignored, announced or placed in one approved location. We will record the scope and confirm cleaner availability for Osborne Park.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
