To request a quote, tell us the exact street address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We assess the requested tasks, practical access, current cleaner capacity and preferred timing, then agree the written scope, price and appointment before confirming a booking.
Build a room-by-room cleaning scope
The exact list is agreed before the visit. Depending on the written quote, the discussion may include:
- agreed tidying that does not include unapproved item movement
- a recurring core list with a separately agreed rotating priority
- kitchen benches, sinks and agreed external surfaces
- bathrooms and toilets listed in the written scope
Scope boundary: A general cleaning request does not automatically include appliance interiors, high-access work, heavy-item movement, specialist treatment or another person’s separate tasks. List anything outside routine surfaces so it can be assessed before booking.
Explain how you want instructions confirmed
Tell Smurfettes whether you prefer instructions by phone, email or with an authorised contact. It also helps to identify areas that should not be entered or items that should not be moved.
When a requested change affects tasks, time or price, ask for the revised scope before the work changes. Clear communication protects the priorities you selected for the household.
Clarify products and equipment
Do not assume which products or equipment are included. Tell Smurfettes about relevant product preferences, surfaces that need particular care and any equipment available at the home. The quote should state what is expected from each party.
If a product or method has not been agreed, ask before the visit, especially for a surface with manufacturer care instructions.
Agree how the visit will finish
Before booking, decide how you want completed priorities and any unfinished lower-priority task communicated. This can be as simple as a short message to the participant or authorised contact.
A clear finish point helps with the next visit without turning the service into unnecessary paperwork. It also avoids implying that every requested task is guaranteed within a fixed time.
Use feedback to adjust the next agreed scope
If a priority was missed or the task order was not useful, explain the practical change you want for a future visit. Feedback should identify the room or task rather than relying on a broad statement.
A change that affects time or price belongs in a revised written scope. This keeps the next visit clear without promising that every preference can be added immediately.
Keep provider registration and funding separate
Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding. Keep ordinary household expenses, repairs and work for other residents separate from the participant’s proposed household-cleaning scope. Describe any tenancy-purpose work on a distinct scope with its tasks, price and records. The NDIS excludes exit cleaning that is a direct cost of meeting a tenancy agreement. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask the participant or authorised funding contact to check them against the plan before booking. For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager, support coordinator or NDIS contact before booking.
Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks. Registration does not decide whether this particular request can be claimed from an individual plan.
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Enquire about NDIS household cleaning in Sutherland: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.