To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.
Choose the domestic cleaning priorities
The exact list is agreed before the visit. Depending on the written quote, the discussion may include:
- a recurring core list with a separately agreed rotating priority
- kitchen benches, sinks and agreed external surfaces
- bathrooms and toilets listed in the written scope
- vacuuming or mopping in named rooms
Scope boundary: The page covers ordinary domestic cleaning tasks agreed in advance. Hazardous work, clinical decontamination, pest treatment, restoration, repairs and tasks outside the written household scope are not included by implication.
Ask how booking changes are handled
Before accepting the quote, ask how to report an access change, unavailable contact or requested date change. Ask for that arrangement in writing before relying on it.
Ask for the cancellation and rescheduling conditions that apply to your proposed booking before you confirm it. Check any notice period or fee in the written booking terms.
Explain how you want instructions confirmed
Tell Smurfettes whether you prefer instructions by phone, email or with an authorised contact. It also helps to identify areas that should not be entered or items that should not be moved.
When a requested change affects tasks, time or price, ask for the revised scope before the work changes. Clear communication protects the priorities you selected for the household.
Describe floors and surfaces that need attention
State which rooms need vacuuming, mopping or dusting and note any surface care instruction that matters. A room-by-room list is more useful than assuming a whole-property checklist.
Moving heavy furniture, restoration and specialist floor treatment are not implied by a cleaning enquiry. If access to a surface is limited, include that detail when requesting the quote.
Choose between one visit and recurring help
A one-off visit suits a defined list for one appointment. Recurring help needs a frequency and a repeatable core scope. Tell Smurfettes which decision you are making so the quote is prepared for the right service.
Choosing one visit or recurring help does not confirm an appointment or NDIS funding. The agreed tasks, appointment timing and individual funding position still need confirmation.
Keep provider registration and funding separate
Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding. Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately.
For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager, support coordinator or NDIS contact before booking.
Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.
Choose the next useful page
Enquire about NDIS household cleaning in Newtown: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.