Looking for NDIS household cleaning in Mitcham? Send the exact service address, priority tasks and preferred timing to request a written quote.
Agree the household tasks in writing
Describe the work by room and task. Depending on the home and accepted quote, you can ask about:
- vacuuming or mopping suitable indoor floors
- dusting safely reachable surfaces
- cleaning agreed standard kitchen and bathroom surfaces
- listed bedroom or living-area surfaces
Put the highest-priority rooms first and identify surfaces, belongings or areas that should be left alone. If other people share the home, name the participant’s rooms and any shared spaces requested. Tasks for another resident are not included in the participant’s request by assumption.
Build the task list before choosing a frequency
A bedroom count alone does not show which work is needed. Name the rooms, surfaces and tasks, then say which should come first. Separate recurring tasks from occasional work so the written quote can explain what is planned for each visit.
Before relying on an ongoing arrangement, ask for the proposed frequency, tasks and visit length in writing.
Changes to the tasks, time or price need approval from the authorised person. If that person cannot be reached, the cleaner should stay within the written scope. An instruction from someone else in the home does not automatically change the quote.
Check NDIS funding and invoice arrangements
Smurfettes Service Pty Ltd is a registered NDIS provider for Household Tasks. Registration and a quote do not decide whether a particular support can be paid from a participant’s plan. The requested household assistance must relate to the participant’s disability support needs and fit their plan and current rules. Before booking, check the tasks and payment pathway with the participant or nominee and, where relevant, their plan manager or NDIS contact. Tell us how the plan is managed so invoice details can be prepared correctly.
Keep the service boundary clear
Laundry or linen, dishes, tidying and organising may be agreed when safe and suitable. Incidental handling needed for an agreed household task must be described and authorised in the written scope. These tasks are not automatic inclusions, and accepting a task does not confirm NDIS funding. Heavy build-up, appliance or cupboard interiors, internal glass and unfamiliar surfaces need separate assessment and written agreement. This household-cleaning scope excludes packing, relocation or moving heavy items, gardening, yard or exterior work, property maintenance or repairs, personal care, transport, meal preparation, supervision, plan management, support coordination, clinical cleaning, mould or biohazard remediation, and pest treatment.
A household-cleaning enquiry does not promise to remedy existing damage, handle specialist hazards, restore surfaces or achieve a particular cleaning result.
Specialist floor treatment is not included by assumption. Describe any limited access or surface-care instructions when requesting a quote.
Vacate, bond or end-of-tenancy cleaning needs a separate task list and written quote from ordinary household cleaning. As a general rule, NDIS funding does not cover exit cleaning that is a direct cost of meeting a tenancy agreement. Limited transitional exceptions may apply to certain existing plans; ask your NDIS contact to check whether any exception applies before booking. If you also need routine disability-related household cleaning around a move, describe those tasks separately and ask your authorised funding contact to check them against your plan before booking. No bond or property outcome is guaranteed.
Prepare an enquiry and protect your privacy
Include the exact address, priority tasks, preferred timing, practical access information and the contact authorised to make decisions. A diagnosis, complete NDIS plan or unrelated personal records are not needed for an initial enquiry. Keep alarm codes and key locations out of the first message; agree a secure access arrangement later if needed.
Related information
Request a written quote
To ask about household cleaning in Mitcham, call 1800 328 982 or email info@smurfettescleaningservice.net. Include the address, priority tasks and preferred timing. Review the tasks, visit pattern, price, exclusions, access and invoice details in the written quote. Accept through the stated process and wait for Smurfettes to confirm the visit time. Agree any change to the tasks or timing before treating it as included.