To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.

Build a room-by-room cleaning scope

The exact list is agreed before the visit. Depending on the written quote, the discussion may include:

  • agreed tidying that does not include unapproved item movement
  • a recurring core list with a separately agreed rotating priority
  • kitchen benches, sinks and agreed external surfaces
  • bathrooms and toilets listed in the written scope

Scope boundary: A general cleaning request does not automatically include appliance interiors, high-access work, heavy-item movement, specialist treatment or another person’s separate tasks. List anything outside routine surfaces so it can be assessed before booking.

Put the most important rooms first

A useful scope starts with priorities, not a promise to clean everything. Name the rooms or tasks that matter most and place them in order. The written quote can then show what is planned for the available visit time.

If the list is longer than the agreed time allows, decide in advance whether lower-priority work moves to another visit or is left out. This keeps the service focused on the household help you actually requested.

Include household details that affect the appointment

Mention pets, other people expected at home and any room-access arrangement that affects the visit. The purpose is to plan entry and the agreed tasks, not to collect information that is unrelated to the service.

Tell us who to contact about access and which times suit your household. We will confirm those arrangements before booking.

If the household routine changes, confirm the practical update before the appointment.

Check the quote and invoice details you need

Ask for the written quote to identify the service, agreed tasks, proposed timing and price. Tell Smurfettes how your plan is managed and where an invoice should be sent, without sharing information that is not needed.

If your plan manager or authorised contact needs a particular reference, include that requirement before booking. Administrative details do not replace the individual funding decision.

Separate recurring work from occasional requests

List the tasks wanted every visit, then identify work that is requested only sometimes. This helps the quote distinguish a repeatable household routine from an extra task that may change the visit time.

An occasional request still needs approval before it is added. Ask how it will be scheduled and priced instead of assuming it can replace or extend the agreed core list.

Keep provider registration and funding separate

Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding.

Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately.

For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager, support coordinator or NDIS contact before booking.

Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.

Choose the next useful page

Enquire about NDIS household cleaning in Ingleburn: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.

Other house-cleaning information

For a separate location in South Australia, see Campbelltown, SA house-cleaning information.