Smurfettes provides household cleaning in Bonnyrigg. To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. Review the written scope and price, then confirm the appointment time before the visit.
Build a room-by-room cleaning scope
The exact list is agreed before the visit. Depending on the written quote, the discussion may include:
- agreed tidying that does not include unapproved item movement
- a recurring core list with a separately agreed rotating priority
- kitchen benches, sinks and agreed external surfaces
- bathrooms and toilets listed in the written scope
Scope boundary: Only the domestic tasks confirmed in your quote are included. Existing damage, specialist hazards, restoration and guaranteed cleaning outcomes are not promised.
Name who can approve a service change
Identify whether the participant or another authorised contact can change tasks, time or price. Include the preferred contact method without sharing information unrelated to the cleaning service.
When the authorised person cannot be reached, the cleaner should remain within the written scope. A general instruction from someone else in the home does not automatically revise the quote.
Use feedback to adjust the next agreed scope
If a priority was missed or the task order was not useful, explain the practical change you want for a future visit. Feedback should identify the room or task rather than relying on a broad statement.
A change that affects time or price belongs in a revised written scope. This keeps the next visit clear without promising that every preference can be added immediately.
Clarify products and equipment
Do not assume which products or equipment are included. Tell Smurfettes about relevant product preferences, surfaces that need particular care and any equipment available at the home. The quote should state what is expected from each party.
If a product or method has not been agreed, ask before the visit, especially for a surface with manufacturer care instructions.
Ask before adding extra work
An extra room or task may change the time, price or type of service required. Ask for it to be assessed rather than treating it as an automatic addition on the day.
The person authorised to approve changes should be clear. If approval is not available, the cleaner should stay within the written scope instead of making an uncertain funding or price decision.
Keep provider registration and funding separate
Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding.
Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately.
For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager, support coordinator or NDIS contact before booking.
Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.
Choose the next useful page
Enquire about NDIS household cleaning in Bonnyrigg: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.