To request a quote, tell us the service address, rooms and tasks, how often you would like cleaning and your preferred timing. Include practical arrival details such as parking, stairs, a lift or shared entry. Keep keys and entry codes out of your first message; arrange any necessary access details securely later. We will confirm the written scope, price and appointment before booking.

Choose the domestic cleaning priorities

Canister vacuum cleaner beside a sofa

The exact list is agreed before the visit. Depending on the written quote, the discussion may include:

  • a recurring core list with a separately agreed rotating priority
  • kitchen benches, sinks and agreed external surfaces
  • bathrooms and toilets listed in the written scope
  • vacuuming or mopping in named rooms

Scope boundary: The agreed service should identify rooms, reachable surfaces and exclusions. A cleaner should not expand the work, time or price from a verbal assumption when the authorised person has not approved the change.

Include household details that affect the appointment

Mention pets, other people expected at home and any room-access arrangement that affects the visit. The purpose is to plan entry and the agreed tasks, not to collect information that is unrelated to the service.

Tell us who to contact about access and which times suit your household. We will confirm those arrangements before booking. If the household routine changes, confirm the practical update before the appointment.

Agree how the visit will finish

Before booking, decide how you want completed priorities and any unfinished lower-priority task communicated. This can be as simple as a short message to the participant or authorised contact.

A clear finish point helps with the next visit without turning the service into unnecessary paperwork. It also avoids implying that every requested task is guaranteed within a fixed time.

Use feedback to adjust the next agreed scope

If a priority was missed or the task order was not useful, explain the practical change you want for a future visit. Feedback should identify the room or task rather than relying on a broad statement.

A change that affects time or price belongs in a revised written scope. This keeps the next visit clear without promising that every preference can be added immediately.

Describe floors and surfaces that need attention

State which rooms need vacuuming, mopping or dusting and note any surface care instruction that matters. A room-by-room list is more useful than assuming a whole-property checklist.

Moving heavy furniture, restoration and specialist floor treatment are not implied by a cleaning enquiry. If access to a surface is limited, include that detail when requesting the quote.

Keep provider registration and funding separate

Whether household cleaning can be paid from a participant’s NDIS funding depends on the participant’s disability-related support needs, their plan and current NDIS requirements. A quote or booking does not confirm funding. Keep ordinary household expenses, repairs, direct tenancy costs and work for other residents separate from the participant’s NDIS-funded cleaning request; ask for private-pay work to be described and priced separately. For invoice arrangements, self-managed participants or authorised nominees can provide their billing details, while plan-managed participants can provide the plan manager’s invoice details. Check individual funding and payment questions with the participant’s plan manager or NDIS contact before booking.

Smurfettes Service Pty Ltd is registered with the NDIS Commission for Household Tasks. This registration does not determine whether a particular task can be paid from the participant’s plan.

Choose the next useful page

Enquire about NDIS household cleaning in Blacktown: Call 1300 525 336 or email info@smurfettescleaningservice.net. Include the exact address, priority rooms, requested frequency, access and preferred timing. Sending an enquiry does not confirm a booking or an NDIS funding decision.