Arrange household cleaning around the work you would like help with. Smurfettes Cleaning Service can discuss your home, cleaning priorities and preferred timing, then set out the agreed tasks in a written quote.
Set the cleaning priorities
Start with the areas that matter most. Your task list may include:
- Kitchens: accessible benches, splashbacks, stovetops, sinks, cupboard fronts and floors.
- Bathrooms: agreed toilets, showers, baths, basins, mirrors and other accessible surfaces.
- Living areas: dusting, vacuuming suitable carpets and rugs, and mopping hard floors.
- Bedrooms: agreed dusting, floors, bed making, linen changes and tidying.
- Other household help: dishes, laundry, organising and incidental handling of household items can be agreed when safe and suitable.
- Separately assessed work: interior windows, ovens, cupboard interiors and specialist treatment need confirmation in the quote.
Confirm the service arrangements
Discuss a regular cleaning schedule or a one-off visit. Let the office know about product preferences, sensitivities, delicate surfaces and areas that should remain untouched.
Agree the price, tasks, products, equipment and access arrangements before booking. Any change to the agreed scope needs confirmation.
Requests for a separate purpose
Vacate, bond and final-inspection work needs a separate quote. Confirm any applicable funding approval for that purpose with the relevant contact before booking. Cleaning does not guarantee a bond return or inspection result.
NDIS participants, DVA clients, older people and authorised contacts can enquire about household cleaning. Any funded arrangement depends on the applicable plan, program, assessment or approval. Confirm the tasks and funding position with the relevant plan manager, provider or funding contact before booking. A written quote does not decide funding eligibility.
Read our NDIS cleaning information for more about household support enquiries.
Share the information needed for a quote
Include your address, current condition, rooms, priority tasks and preferred timing. Share access codes through the agreed booking process. Keep full NDIS plans and unrelated medical documents out of the initial website enquiry.
Frequently asked questions
Who provides cleaning products and equipment?
Product and equipment arrangements are agreed for your service. Tell us about product preferences, sensitivities and delicate surfaces before booking. If you prefer products already at the property, discuss this with the office.
What are the minimum booking and cancellation terms?
Confirm the visit duration, available frequency and cancellation terms in your quote or booking agreement. Please tell us as soon as possible if you need to cancel or change a visit. Private bookings cancelled with at least 48 hours' notice have no cancellation fee. For NDIS-funded bookings, any cancellation claim must be permitted by the applicable NDIS rules and meet all claiming conditions, with terms agreed in your service agreement.
What service requirements should I confirm?
Tell the office about any screening, insurance, access or site requirements. The office confirms the applicable worker screening requirements before arranging NDIS participant services.
How do I arrange a cleaning visit?
Share the service address, cleaning priorities and preferred days and times. We will discuss the request and confirm the agreed tasks, price and appointment details before cleaning starts.
Request a written cleaning quote
Discuss your cleaning priorities and any special requirements with the office. Confirm the agreed service before booking.
Explore all of our cleaning services and locations.