Tell Smurfettes Cleaning Service about the carpets you would like cleaned, the rooms involved and the current condition. We will discuss the requested work and prepare a written quote before you book.
Describe the carpet areas needing attention
Useful details include the approximate room sizes, carpet type if known, visible stains, odours and any areas needing special care.
- Carpeted rooms: identify the areas to be cleaned and any furniture affecting access.
- Stains and traffic marks: explain the marks and, if known, what caused them so the proposed treatment can be discussed.
- Odours: describe the concern and any relevant water damage or damp conditions.
- Rugs and stairs: list these separately so their suitability and inclusion can be confirmed.
Agree the proposed treatment
The suitable cleaning approach depends on the carpet, condition and requested work. Confirm the proposed method, products, equipment, drying considerations and exclusions with the office. Stain or odour removal results cannot be guaranteed.
Discuss delicate materials, product sensitivities and any manufacturer instructions before the visit. Repair, mould treatment and other specialist work need separate assessment.
Homes, rentals and workplaces
Carpet cleaning can be requested for a home, rental property or workplace. For an end-of-lease request, share the carpet requirements from your lease or property manager so the scope can be quoted. Cleaning does not guarantee a bond return or inspection result.
Tell us about parking, stairs, lifts and access restrictions. Share access codes through the agreed booking process, rather than in your initial website enquiry.
Frequently asked questions
Who provides cleaning products and equipment?
Product and equipment arrangements are agreed for your service. Tell us about product preferences, sensitivities and delicate surfaces before booking. If you prefer products already at the property, discuss this with the office.
What are the minimum booking and cancellation terms?
Cleaning visits have a minimum booking of 2 hours. Give 2 days notice to move or cancel a visit, and confirm the booking terms that apply to your written quote before booking.
What service requirements should I confirm?
Tell the office about any screening, insurance, access or site requirements. The office confirms the applicable worker screening requirements before arranging NDIS participant services.
How do I arrange a cleaning visit?
Share the service address, cleaning priorities and preferred days and times. We will discuss the request and confirm the agreed tasks, price and appointment details before cleaning starts.
Request a written cleaning quote
Discuss your cleaning priorities and any special requirements with the office. Confirm the agreed service before booking.
Explore all of our cleaning services and locations.