Ask about a product preference or call 1300 525 336.
NDIS cleaning products and sensitivities should be discussed before a provider accepts the service. Name the product, ingredient, fragrance, residue, surface or ventilation issue as precisely as possible. No general label such as “natural”, “green” or “hypoallergenic” proves that a product is safe for a person, pet or material.
State what must be avoided and what happens in practice: for example, a fragrance causes discomfort, a residue affects grip, an aerosol should not be used in an occupied room or a particular surface has manufacturer restrictions. Share only health information necessary to explain the safe instruction.
Do not ask a cleaner to diagnose an allergy or decide medical risk. Obtain appropriate health advice when that is needed.
A label such as “chemical-free” is not a usable product specification. Record the exact product or ingredient to avoid, any product known to be acceptable to the participant and whether substitutions require approval.
Ask for the product name and label information before the visit if the provider supplies it. Packaging and instructions can change, so recheck rather than relying on colour or brand memory.
Identify stone, timber, laminate, stainless steel, acrylic, sealed or unsealed surfaces and any manufacturer care instructions available. Point out existing damage or an unfamiliar coating before work begins.
Internal glass, appliance or cupboard interiors, delicate finishes and unfamiliar materials require assessment and written acceptance. Do not assume one product or method is suitable throughout the home.
The quote or service agreement should say whether the participant or provider supplies products and equipment, which items are included and whether any separate amount is proposed. If the participant supplies a product, agree how it is stored and whether the provider can use it according to its label and work process.
The NDIA says a service agreement can cover products, costs and responsibilities. Read the official service-agreement guidance and record the actual arrangement.
Assistance from a worker to complete agreed indoor cleaning and the purchase of an ordinary household product are different funding questions. The NDIA’s official non-supports list treats ordinary cleaning and household products as day-to-day living costs rather than automatically funded supports.
Use the NDIS cleaning funding guide for the broader support-level decision. A sensitivity does not by itself make a product claimable.
Tell the provider whether windows can be opened, exhaust fans used or a room left vacant while an agreed product is used. Identify pets, children or other residents whose presence affects the plan without sharing unrelated personal information.
If the required ventilation or separation cannot be provided, the task may need a different method, different timing or further assessment. Do not improvise beyond product instructions.
Products should not be mixed or decanted contrary to their instructions. A participant-supplied container should be identifiable and suitable for the product it contains. An unlabelled liquid is not a clear instruction.
If the agreed item is unavailable, pause and ask the authorised contact before substituting where the preference or surface risk matters.
Instead of a general note saying “sensitive household”, connect the instruction to the room, surface and method: what task is requested, what must be avoided and who answers a question. Put it beside the relevant entry in the NDIS cleaning task list.
The cleaner still needs authority to stop when conditions differ from the written description.
Use the first-visit guide to confirm surfaces, products, ventilation, do-not-touch areas and the priority order on arrival. Keep product discussions proportionate to the actual indoor scope.
A first visit may reveal a material or condition that was not visible during quoting. Mentioning the task earlier does not require the cleaner to proceed without assessment.
Stop the relevant task, move away from the exposure where safe and follow the product instructions and the participant’s established emergency plan. Call 000 for an immediate emergency. A routine provider message is not an emergency service.
Record the product, task, room, time, observed facts and action taken. Preserve the label or identifying information and report the issue through the agreed service channel.
Review the product note when a product changes, a new surface is added, the participant’s needs change or a different person becomes authorised to approve substitutions. Remove obsolete instructions so workers do not have to choose between conflicting versions.
The NDIS Code of Conduct requires safe and competent service and respect for participant rights. Read the current Code alongside the provider’s actual product process.
The official sources used here were reviewed on 4 September 2026. Recheck the NDIA’s current non-supports list, service-agreement guidance, working-with-providers guide and the Commission’s Code of Conduct.
Email the exact address, room, task, surface, product preference, sensitivity instruction and ventilation needs to info@smurfettescleaningservice.net. Smurfettes can assess task fit and whether the proposed arrangement can be accepted. An enquiry does not confirm product suitability, availability, a booking or funding.
Service overview: see the national NDIS indoor cleaning information.
