Discuss a first-visit request or call 1300 525 336.
A first NDIS cleaning visit works best when the participant and provider begin with the same indoor scope, access plan and priority order. The purpose is to deliver the agreed work and learn what needs refining, not to improvise an unlimited whole-home clean. Funding, availability and every special request must be confirmed separately.
Check the date, arrival window, exact address, expected duration or service quantity, contact person and entry method in writing. A request, quote or conversation is not enough if the provider has not confirmed the booking.
Also confirm who will be present, whether a support person or authorised contact will assist and how the cleaner should communicate on arrival. The NDIA’s provider-choice guidance encourages participants to discuss how supports will be delivered before agreeing.
Use an NDIS cleaning task list to name the rooms, essential tasks, optional tasks and do-not-touch areas. A cleaner should be able to tell what “finished” means for that visit without needing a full plan or a broad instruction to do whatever is needed.
Separate the participant’s private areas, agreed common areas and another resident’s private work. The first booking should not silently expand into unquoted cleaning for an entire shared household.
Rank the tasks before the cleaner arrives. For example, the bathroom, toilet, kitchen surfaces and safe indoor floors may be essential, while reachable dusting may be optional if the agreed visit allows time. The right order depends on the participant and home.
If circumstances change during the visit, the authorised person can discuss a swap within the agreed scope. A new room, specialised task or larger workload should be assessed rather than assumed to fit.
Record the agreed entry method, building instructions, intercom details, parking constraints, pets and any indoor movement route that needs to stay clear. Avoid sending keys, codes or alarm details through unnecessary channels or to people who do not need them.
If unattended access is proposed, agree who holds the key or code, how identity is checked, what happens if entry fails and how access is withdrawn. Use the home access and key guide for that separate security decision.
Point out fragile, damaged, sealed, unsealed or unfamiliar surfaces before work starts. State any fragrance, ingredient, residue or ventilation concern and any product or equipment arrangement already agreed.
Heavy build-up, cupboard or appliance interiors, internal glass and unfamiliar materials require assessment and written acceptance. The products and sensitivities guide helps turn general preferences into usable instructions.
Remove or secure cash, identity documents, medication, jewellery, sensitive papers and small valuables. Mark rooms, drawers, equipment and documents that must not be opened, moved or handled. This is a boundary, not an invitation to disclose unrelated personal information.
The participant can choose what information to share and with whom. The NDIA’s consent guidance explains that consent can be limited by purpose and time. Share the information needed for safe cleaning and communication, not portal credentials or a complete personal history.
At the start, confirm the agreed scope, priority order, do-not-touch areas, access to water or power if relevant, product notes and how questions should be raised. If the participant prefers a particular communication method, repeat it now.
A written list reduces memory pressure and supports a consistent handover. It does not replace the cleaner’s need to stop and ask if a surface, instruction or condition is uncertain.
Decide in advance who may approve task substitutions, additional assessment or a future schedule change. A cleaner should not accept a material change from an unauthorised household member just because that person is present.
The NDIA’s service-agreement guidance identifies delivery, responsibilities and changes as matters the parties can record. If a first-visit discovery changes the proposed work, ask for written confirmation before assuming it will continue.
After the visit, compare the completed work with the agreed priorities. Record tasks completed, tasks not reached, access or product issues, damage concerns, communication changes and questions for the next visit. Raise a concern factually and promptly.
One visit may show that the scope is too large, too small or in the wrong order. Adjusting the written task list is more useful than relying on an unwritten expectation.
A completed first visit does not guarantee a recurring place, unchanged timing, an identical cleaner or an NDIS funding outcome. Any ongoing pattern should reflect the participant’s needs, agreed scope, remaining budget and the provider’s capacity for the exact address.
The NDIS Code of Conduct requires providers and workers to respect participant rights, privacy and safe, competent service. Read the current Code if you want to understand those general obligations.
The official sources for this guide were reviewed on 4 September 2026. Recheck the NDIA’s guide to working with providers and the service-agreement information when arranging the visit because guidance can change.
Email the exact address, proposed rooms, priority tasks, access method, product notes, timing choices and authorised contact to info@smurfettescleaningservice.net. Smurfettes can assess indoor task fit, timing and current cleaner capacity before providing a written response. Contact does not confirm a booking or funding.
Service overview: see the national NDIS indoor cleaning information.
