Choosing a cleaning company starts with the help you need at home. Tell Smurfettes Cleaning Service about your rooms, cleaning priorities and preferred frequency so we can discuss the work and prepare a written quote.
Household tasks you can discuss
The tasks included depend on your home and the scope agreed in your quote:
- Kitchens: agreed benchtops, splashbacks, stovetops, sinks, cupboard fronts and floors.
- Bathrooms: agreed toilets, showers, baths, basins, mirrors and accessible surfaces.
- Living areas and bedrooms: dusting, vacuuming, mopping, bed making and general tidying where agreed.
- Other priorities: accessible skirting boards, switches, door handles and household surfaces named in the quote.
- Additional requests: laundry, linen changes, dishes, organising or incidental handling of household items can be discussed when safe and suitable. Interior windows, ovens and other extra work need separate confirmation.
Regular or one-off cleaning
Ask about a regular schedule or a single cleaning visit. List the essential tasks first and tell us about rooms or items that should remain untouched. The schedule and appointment are confirmed before cleaning starts.
If you prefer the same cleaner, discuss this with the office. A particular cleaner or appointment time needs confirmation.
Tenancy and funded cleaning requests
Vacate, bond and inspection cleaning is quoted separately from ordinary household cleaning. Confirm the requested work and any relevant funding approval before booking. Cleaning does not guarantee a bond return or inspection result.
NDIS participants, DVA clients, older people and authorised contacts can enquire about household cleaning. Any funded arrangement depends on the applicable plan, program, assessment or approval. Confirm the tasks and funding position with the relevant plan manager, provider or funding contact before booking. A written quote does not decide funding eligibility.
Read our NDIS cleaning information for more about household support enquiries.
Prepare your enquiry
Share your address, household tasks, preferred timing and relevant access requirements. Provide access codes and sensitive documents through the agreed booking process. Do not include full NDIS plans or unrelated medical records in an initial enquiry.
Frequently asked questions
Who provides cleaning products and equipment?
Product and equipment arrangements are agreed for your service. Tell us about product preferences, sensitivities and delicate surfaces before booking. If you prefer products already at the property, discuss this with the office.
What are the minimum booking and cancellation terms?
Confirm the visit duration, available frequency and cancellation terms in your quote or booking agreement. Please tell us as soon as possible if you need to cancel or change a visit. Private bookings cancelled with at least 48 hours' notice have no cancellation fee. For NDIS-funded bookings, any cancellation claim must be permitted by the applicable NDIS rules and meet all claiming conditions, with terms agreed in your service agreement.
What service requirements should I confirm?
Tell the office about any screening, insurance, access or site requirements. The office confirms the applicable worker screening requirements before arranging NDIS participant services.
How do I arrange a cleaning visit?
Share the service address, cleaning priorities and preferred days and times. We will discuss the request and confirm the agreed tasks, price and appointment details before cleaning starts.
Request a written cleaning quote
Discuss your cleaning priorities and any special requirements with the office. Confirm the agreed service before booking.
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