Privacy Policy

Smurfettes Service Pty Ltd

Privacy Policy

Smurfettes Service Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all personal information collected in connection with the delivery of our cleaning and support services across Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we handle personal and sensitive information.

1. What Is Personal Information

Personal information is any information or opinion about an individual that identifies or could reasonably identify them. This may include names, addresses, phone numbers, email addresses, NDIS details, and health-related information.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Residential or service address
• Phone number and email address
• Date of birth and gender (where applicable)
• NDIS participant number and funding details
• Health, medical, or disability-related information (only where relevant to service delivery)
• Emergency contact details
• Feedback, service preferences, and communication history

We only collect sensitive information with your consent and when it is reasonably necessary for the services we provide.

3. How We Collect Information

We may collect your personal information through:

• Phone, email, SMS, or online contact forms
• Intake and service agreement forms
• Referrals from carers, plan managers, or support coordinators
• The NDIA or other government agencies
• In-person communication or service delivery
• Our website or social media platforms (if you submit information directly)

All personal information is collected lawfully, directly, and fairly.

4. Purpose of Collection

We collect and use your personal information to:

• Deliver high-quality and appropriate cleaning and support services
• Arrange and manage bookings, invoices, and service agreements
• Communicate with you, your carers, coordinators, or plan managers
• Comply with NDIS and legal obligations
• Maintain accurate client records and internal operations
• Monitor service quality and address feedback or concerns
• Support safety and duty of care for both clients and staff

5. Disclosure of Information

Your information may be disclosed to:

• Nominated carers, plan managers, or support coordinators
• Our internal staff or subcontractors, where necessary to deliver services
• Government agencies such as the NDIA
• IT providers and systems used for service management, under confidentiality agreements
• Legal authorities where required by law

We do not sell or trade your personal information under any circumstances.

6. Storage and Security

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Password-protected digital systems with limited user access
• Secure physical storage where applicable
• Confidentiality agreements for all staff and subcontractors
• Regular review and secure disposal of information when no longer required

7. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, outdated, or incomplete.

Requests must be submitted in writing. We may require proof of identity before providing access. We will respond within a reasonable timeframe and advise you of the outcome.

8. Website and Digital Privacy

When you visit our website or digital services, basic usage data may be collected such as browser type, IP address, and pages visited. This information is used for analytics and service improvement and does not personally identify you unless you voluntarily submit your information through a form.

We do not use tracking cookies for personal profiling or data collection.

9. Complaints and Concerns

If you believe your privacy has been breached or your information has been mishandled, please contact us immediately. We take all concerns seriously and will investigate in accordance with our obligations.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Updates to This Policy

This Privacy Policy may be amended from time to time. The most recent version will be made available upon request or published on our website. Continued use of our services will be considered acceptance of the updated policy.

Contact Us

Smurfettes Service Pty Ltd

Email: info@smurfettescleaningservice.net

Phone: 1300 525 336

Address: L12, 197 St Georges Terrace, Perth WA 6000