By the time a cleaner is added, a lot of West Leederville households already have several people coming and going: a support worker, a therapist, sometimes a nurse, a gardener, a plan manager on the phone. Cleaning is usually the last service added and the first one to collide with something, so it is worth arranging it around the week that already exists.
Two providers in a small house at the same time is not a disaster, but it is rarely useful. A physiotherapist cannot work on the floor of a room being vacuumed. A support worker helping someone shower does not want a cleaner waiting outside the bathroom. A participant who finds people in the house tiring now has two lots of it in one morning instead of two manageable visits.
The fix is not complicated. We ask what is already booked before we propose a time, rather than offering the next free slot on our sheet and letting you work out whether it fits.
The reverse also happens, and it is a legitimate choice. Some participants specifically want the cleaner to come while a support worker is there: a familiar person in the house, someone to let us in, someone to answer a question if the participant would rather not.
Both arrangements work. What does not work is neither being chosen, and the schedule falling wherever it lands.
With your say-so, we are happy to deal directly with a support coordinator, a support worker or a family member on scheduling. It saves you being the switchboard between three organisations that could simply talk to each other.
That permission is specific and limited. Scheduling is not the same as discussing your home, your health or anything else, and we will not extend one into the other. If you would rather every message came to you, that is equally fine and it stays that way.
Where a support worker also does some household tasks, a boundary is worth drawing so nothing is done twice and nothing is dropped. Usually the cleanest division is that we handle the scheduled deeper work, floors and wet areas, and the support worker handles the day-to-day between visits.
Write it down once. It stops the situation where the bathroom is cleaned twice in a week and the kitchen floor has not been done since the fortnight before.
Fortnightly is the usual arrangement. Weekly suits households where the gap is where things fall apart. Monthly works where the everyday jobs are handled, whether by you or by someone else who is already coming.
A fixed slot is worth more than flexibility in a busy week, because everyone else can then plan around a known point rather than negotiating each fortnight.
Deep cleans reach what a routine visit does not: inside the oven, rangehood filters, tracks, skirtings, door frames and behind what can safely be moved. They take longer, so they are worth booking on a day when nothing else is scheduled at the house.
We also do one-off cleans after illness or a hospital stay, and vacate cleans at the end of a tenancy. Whether a plan pays for any of them depends on that participant’s approved supports and is never automatic.
Washing, hanging or drying, folding, putting away and changing the bed can be part of a visit. In a household with several providers, laundry is the task most often assumed to be somebody else’s, so it is worth naming who actually owns it.
An NDIS plan does not automatically include cleaning. Where it is funded, assistance with household tasks has been approved as a support connected to that participant’s disability, based on their goals, their assessed needs and the supports already in the plan.
We are a Registered NDIS Provider, registration number 4053371406. We do not decide funding and we will not tell you your plan covers something, including whether adding a cleaner affects anything else in the plan. Your plan manager, support coordinator or NDIA contact is the right person for that.
Where others live in the home, funded cleaning relates to the participant’s own disability-related support needs rather than the household’s general housework. We set the rooms and tasks out in the quote.
Self-managed participants arrange it with us directly and we invoice you. Plan-managed participants give us their plan manager’s details and the invoice goes there. NDIA-managed participants need a registered provider, which we are, so the claim runs through the agency.
We go through it with you at the house or over the phone: which rooms are in, who else comes and when, who we may speak to about scheduling, how we get in and anything that should not be touched. You get a written quote before any work starts, and availability for your address is confirmed at that point rather than promised in advance.
We also clean in Leederville, Wembley, Floreat, City Beach, Jolimont, Daglish, Shenton Park, Glendalough, Herdsman, Osborne Park, West Perth, Northbridge, Highgate, Mount Hawthorn, North Perth, Joondanna, Wembley Downs and Churchlands.
See also our Perth NDIS cleaning page.
Yes. Tell us their days and we will book around them, or alongside them if that is what you prefer.
Yes, with your permission, and that permission covers scheduling only.
We agree the split in writing so nothing is doubled up or dropped.
Yes, and in a household with several services it is usually the arrangement that causes the least friction.
Call 1300 525 336 or email info@smurfettescleaningservice.net, tell us who else already comes to the house and when, and we will slot a West Leederville visit into the gaps rather than on top of everyone.
Phone: 1300 525 336
Email: info@smurfettescleaningservice.net
